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Thanks for the comment Anwell. Hopefully the intent with which I shared the post was evident. I didn't want to come off as an entitled jerk. I was just trying to demonstrate through a story how expectations, and the unintended consequences of their management, can create customer issues. Thanks for your thoughts
BRILLIANT! Thanks for sharing Paul!
Social Biz with this gang AND Chick-fl-A? Tring like heck to get there.
Bsdalton is now following The Typepad Team
Jan 22, 2012