Informal Customer feedback is when a manager of a E.g. Resturant wants to know how his/her meal wnt on. Customer Questionnaires is when you walk out of a place E.g. Thorp Park gives you a qustionnaire about the theme park. Customer comment cards is when a employee wants to fill out a card about the resturant. Staff Feedback is when a empoyee feedbacks to the manager about how the customer has been. Mystery Customers is when a employee acts like a customer awnts to know how the empoyee act to the customer/employee. Complaint letters is when the empoyee has been... Continue reading

These six things are important to the customer service because if you don't listen to your customers they won't come back to your business or service. Continue reading

Sales renewal rates= How often a customer comes back to the business.(Asda and Tesco has good offers and that's why people go back). >No. of queries or complaints about your products or services= How well your doing, about the number of complaints.(U Play in Cowley Road, I brought a xbox360 game and and went home a put it in the xbox360 and didn't work so i went back got a new game and complained about them). >No. of complaints about your employees= The number of complaints about the staff.(when your do something accidental in a shop(Co-op) they start being rude... Continue reading

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