I was a saleswoman at our local Chevy dealership and the Manager used to pull me out to the lot and role-play like he was a customer and would make me practice the script over and over. It was awful!! I hated using and almost never did but did occassionally found it coming up and working. But 99.8% of the time it was totally useless. Great article! Wish this would be put in the Sales Manager's handbook!