Oxford spires academy cake and cookie sale, by carriann klarissa and carley Pretty soon we will be doing a cake and cookie sale inside school during school hours, we will be selling personalised cakes decorated in the house colours for reasonable prices and we will also be selling cookies also decorated in our theme of houses. We will be putting up some posters inside school to advertise our sale to you and tell you all about our sale; on the poster there will be details of when and where we will be selling our cakes and cookies so that you... Continue reading

Share what's interesting to youInformal customer feedback this is when customers go to the managers of the business and tell them things that they need to improve on, things they like/ don’t like and things that can be changed to make the business better. Eg. When you go to Nando’s and they ask you for feedback about how you think the service was and what you liked about their service. Customer questionnaire This is when a business hands out a set of questions to their customers for them to fill out so that the business will know what people like... Continue reading

Share what's interesting to youInformal customer feedback this is when customers go to the managers of the business and tell them things that they need to improve on, things they like/ don’t like and things that can be changed to make the business better. Eg. When you go to Nando’s and they ask you for feedback about how you think the service was and what you liked about their service. Customer questionnaire This is when a business hands out a set of questions to their customers for them to fill out so that the business will know what people like... Continue reading

Informal customer feedback this is when customers go to the managers of the business and tell them things that they need to improve on, things they like/ don’t like and things that can be changed to make the business better. Eg. When you go to Nando’s and they ask you for feedback about how you think the service was and what you liked about their service. Customer questionnaire This is when a business hands out a set of questions to their customers for them to fill out so that the business will know what people like and don’t like about... Continue reading

Time taken form order to delivery if you are slow at ordering and delivering it’s bad but if you are fast then its good! some companies will record the time that it takes them to deliver their products and they will work out an average time they will deliver it in. if shops don’t have the product in store they will order it and deliver it to your house, Eg: shuhe say they will take 2-5 working days. Continue reading

Volume of marketing materials sent out and responses generated Number of adverts sent out a how many responses they get back from it. some companies send out new deals and offers to their customers emails. Thorpe park will send people offers and count how many replies they get. Continue reading

Average order-fulfilment times Average time you take to complete orders. most big stores have an average delivery time that The will usually deliver your product in. Eg : Argos say for 2- 5 working days. Continue reading

No. of damaged or faulty goods returned Number of goods that get sent back. If a lot of damaged or faulty goods are returned this means that bad customer services is implied. Eg. Microsoft receive a lot of complaints about their Xbox being damaged or faulty and having to be sent back for repairs. Continue reading

No. of complaints about your employees Number of complaints about your staff. If you get loads of complaints about your employees it obviously means that they are either rude to their customers or are no help. Eg. Like in some shops you will get staff standing around doing nothing. Continue reading

No. of queries or complaints about your products or services. Measure how well you’re doing by numbers of complaints. When people come in or ring the business about complaint on their products they have to record how many they get so that they can improve on their products faults. Eg. Virgin trains get some complaints about trains being delayed or late. Continue reading

-Measuring customer service Sales renewal rates Repeat business. How often a customer goes back to the business. If one of your customers has to keep getting back to the business it either means that they have a question or there is a problem with the product. Or this could mean that if a customer likes your business they will keep coming back to use it again, eg. Thorpe park will have regular customers that keep coming back to use their business. Continue reading

the most important point in a business is to listen to your customers. by listening to your customers you will have a more success business because you will understand your customers wants and needs. Continue reading