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Cherisse Biddulph
Cherisse is an Autodesk Certified Professional for Revit Architecture and Revit Structure as well as an Autodesk Certified Instructor. She brings over 18 years of industry, teaching and technical support experience to her role as a Learning Content Developer with ASCENT. With a passion for design and architecture, she received her Associate of Applied Science in Drafting and Design and has worked in industry assisting firms with their CAD Management and software implementation needs as they modernize to a Building Information Modeling (BIM) design environment. Although her main passion is the Revit design product, she is also proficient in AutoCAD, Autodesk BIM 360, and also Autodesk Navisworks. Today, Cherisse continues to expand her knowledge in the ever-evolving AEC industry and the software used to support it.
Recent Activity
Issues installing the Autodesk Transport Layer Security Updates Require Revit Security Fix for 2018
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When installing Autodesk's Revit 2018 Security Fix I kept getting an error that a newer version was installed. I have other versions of Revit installed but I would assume that a Revit update labeled with the version (2018) wouldn't interfere with other versions. I found this to be a small... Continue reading
Posted Jun 10, 2019 at IMAGINiT Technologies Support Blog
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Where can I find my BIM 360 Docs account ID number?
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When you activate your Autodesk BIM 360 contract for the BIM 360 Docs site your hub will get an account ID number assigned to it. This number is extremely important as it will help you expedite any site or hub issues that are submitted to your reseller or Autodesk. It... Continue reading
Posted May 23, 2019 at IMAGINiT Technologies Support Blog
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How to link BIM 360 Docs files into Revit cloud workshare models
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These are the steps to take if you need to link a model from BIM 360 Docs into your Revit cloud workshare model. How to link cloud workshare Revit models Open your Revit cloud model and go to the Insert tab. Click on 'Link Revit' Click on External Resource then... Continue reading
Posted May 1, 2019 at IMAGINiT Technologies Support Blog
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Script error when opening Manage Cloud Models in Revit
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This issue is related to the process of publishing a Revit cloud model to the BIM 360 website. When going to the 'Collaborate tab' on the ribbon and clicking on 'Manage cloud models' you instantly get an error message 'Web Browser Stopped Running this script?'. Cause: Your access to the... Continue reading
Posted Apr 17, 2019 at IMAGINiT Technologies Support Blog
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Revit cloud model failed to upload to the cloud
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Working on Revit cloud models you get a red X when trying to collaborate using the cloud. You attempt to sync the model again but still get the same error. Inside your most recent journal you would also find something along the lines of this: Failed to upload ModelResourceId(type=WorksetTable, number=0).... Continue reading
Posted Mar 12, 2019 at IMAGINiT Technologies Support Blog
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Advance Steel: Connection Vault palette disappeared
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In Advance Steel you have lost your Connection Vault palette and you can't get it to re-appear on your screen. You have tried the list below with no success. Updating your software with any hotfixes or updates/service packs. Disconnecting any extra monitors. Activating the palette from the ribbon or command... Continue reading
Posted Mar 12, 2019 at IMAGINiT Technologies Support Blog
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Revit errors at "Saving model to local cache" while collaborating to the cloud
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In Revit you have gone to the Collaborate tab > clicked on Collaborate and selected the appropriate folders then clicked the Initiate button. The uploading model to the cloud was successful but it errors when saving model to local cache. Solution: Verify your Revit is up to date with updates.... Continue reading
Posted Feb 27, 2019 at IMAGINiT Technologies Support Blog
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How to upload or collaborate a model to BIM 360 Docs
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You have two options when working with teams over the cloud. Collaborating a model from with Revit Uploading a model directly to BIM 360 Docs Collaborating a model from with Revit Within Revit 2019 and 2018.3 you will first save your model locally. You will not use this model after... Continue reading
Posted Feb 27, 2019 at IMAGINiT Technologies Support Blog
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Manage Cloud Model publish script error
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From within Revit you want to publish your cloud model to the BIM 360 Docs site. Going to the Collaborate tab > Manage Cloud Models gives you a script error. File:///C:/Program%20Files/Autodesk/Collaboration%20for%20Revit%202019/BrowserResouces/js/listener.js File:///C:/Program%20Files/Autodesk/Collaboration%20for%20Revit%202019/BrowserResouces/js/Angular.js File:///C:/Program%20Files/Autodesk/Collaboration%20for%20Revit%202019/BrowserResouces/js/Angular.Filter.Format.js File:///C:/Program%20Files/Autodesk/Collaboration%20for%20Revit%202019/BrowserResouces/js/translation.js To solve this error do the following: Verify your Revit is up to date How to... Continue reading
Posted Feb 27, 2019 at IMAGINiT Technologies Support Blog
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BIM 360 Design: Inviting outside users to your company project
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To invite outside company users to your project first make sure they are aware they will need to purchase a seat of BIM 360 Design for any user who needs access to the project inside Revit. The BIM 360 account admin will need to sign into BIM 360 and do... Continue reading
Posted Feb 25, 2019 at IMAGINiT Technologies Support Blog
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Copying an existing BIM 360 project folder structure for your new project
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You can use another project you have created on BIM 360 Docs as a template by selecting it when you get to the activate services page after creating a new project. It will be available on the Document Management activation only once you activate Document Management you cant go back... Continue reading
Posted Feb 25, 2019 at IMAGINiT Technologies Support Blog
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BIM 360: Activate your new BIM 360 Design Account "DO NOT USE" meaning
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The BIM 360 activation site is a little confusing and the bold DO NOT USE THIS WEB FOR IF doesn't help. I find myself explaining each of these all the time so I thought I may as well write them up for others who are out there questioning if they... Continue reading
Posted Jan 2, 2019 at IMAGINiT Technologies Support Blog
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Autodesk Desktop Connector is shutting down
When launching your Autodesk Desktop Connector you get an error message that says: 'Autodesk Desktop Connector is shutting down Unable to load a valid configuration for application Bridges'. Solution: To resolve this issue you need to delete the Microsoft Crypto folder because information inside of that folder has become corrupted.... Continue reading
Posted Dec 27, 2018 at IMAGINiT Technologies Support Blog
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Revit Tooltips showing weird characters
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Revit tooltips show odd characters when you hover over icons. This can be caused by a number of things but the one that fixed our issue was to just uninstall and reinstall Revit. There are still other factors so I have outlined them below. Check the desktop shortcut and make... Continue reading
Posted Dec 3, 2018 at IMAGINiT Technologies Support Blog
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Revit 2019 BIM 360 cloud models error "You are not a member of any hubs"
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In Revit 2019 you can no longer access your BIM 360 models and you get a message that you are not a part of any hubs. Solution; Install the Revit 2019.0.2 Security fix. All updates will be located in the Autodesk Desktop App or within your account on manage.autodesk.com. Here... Continue reading
Posted Nov 27, 2018 at IMAGINiT Technologies Support Blog
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Revit Cloud Model Maintenance
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This blog shows you what to do if you keep getting errors that your elements/data is corrupt in your cloud model. There are two ways to go about this; one is to clean up the model which should be done frequently and the other is to find a backup of... Continue reading
Posted Nov 9, 2018 at IMAGINiT Technologies Support Blog
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BIM 360 Design: Activating, Setting up a Project, Activating Services and Permissions
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In order to utilize the Collaboration for Revit with the new BIM 360 site, you need to: Verify you have been assigned to a seat of BIM 360 Design, Docs or Team by following this blog: How to assign users to the Autodesk Software. Activate your BIM 360 Design contract.... Continue reading
Posted Nov 1, 2018 at IMAGINiT Technologies Support Blog
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How to create a BIM 360 project
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After you have activated your BIM 360 Design contract you will sign into the BIM 360 Site https://admin.b360.autodesk.com/ Because you activated your contract you are the company's site Account Admin. You will see the Account Admin module in the upper left corner. Along the top of the site you will... Continue reading
Posted Oct 31, 2018 at IMAGINiT Technologies Support Blog
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How to activate your BIM 360 Design for the new BIM 360 Docs site
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You should've gotten an email from Autodesk asking you to activate your BIM 360 Design contract. if you didn't or you don't know go to the BIM 360 Activation site https://bim360.autodesk.com/activate/c4r-docs-account/ and fill out the form. Check the box to agree and click Activate Account. You will then see that... Continue reading
Posted Oct 31, 2018 at IMAGINiT Technologies Support Blog
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Revit 2019 View Tabs will not let you pull them to a second monitor
With Revit 2019's new ability to pull a view tab out and pull it to another monitor there are some machine settings that are causing some users the inability to use this feature. Solution: Update your video card. How to update your video card. Try turning on/off hardware acceleration and... Continue reading
Posted Oct 25, 2018 at IMAGINiT Technologies Support Blog
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How to update your video card
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Check to see if your video card is on the list of certified Autodesk tested video cards and if there is an update. If your video card is not listed or you are still having issues go to your video card manufacturers site. If you run windows updates, look at... Continue reading
Posted Oct 9, 2018 at IMAGINiT Technologies Support Blog
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How to check if Autodesk Cloud Services are down
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If you are experiencing issues with any of your BIM 360 Cloud Services you can go to this website https://health.autodesk.com/ and verify if the specific cloud service is down. You can also sign up to get email notifications when specific services go down and when they come back online. Go... Continue reading
Posted Sep 27, 2018 at IMAGINiT Technologies Support Blog
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Does BIM 360 come with the Autodesk Architecture Engineering & Construction Collection?
Although when installing your software from the AEC Collection you see that the BIM 360 gets installed, it doesn't necessarily mean you have access to that cloud service. To use the BIM 360 service you need to purchase one of the BIM 360 separate of the AEC Collection. The different... Continue reading
Posted Sep 27, 2018 at IMAGINiT Technologies Support Blog
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Revit APL error - could not load file or assembly 'Apl_Glue
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In Revit, when trying to click on "Get License" on the Autodesk Point Layout tab you get an error that cannot be ignored. Error reads; could not load file or assembly 'Apl_Glue, Version=1.0.0.0, Culture=neutral, PublicKEyToken=nul' or one of its dependencies. The system cannot find the file specified. The solution is... Continue reading
Posted Sep 11, 2018 at IMAGINiT Technologies Support Blog
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Fabrication CADmep: Fabrication report is showing duplicate fittings
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Issue: Creating a Fabrication CADmep fabrication report showing duplicate fittings. Cause: The user has an item with 2 different Dampers but one column for them, the report displays 2 rows because of that. With the below steps you can get 1 row and both Dampers reported. Solution: You see the... Continue reading
Posted Sep 7, 2018 at IMAGINiT Technologies Support Blog
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