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Just incredible, and somehow horribly familiar. I read the letter to United, the obscene fact is that they will not care, now or ever about this incident.
My thoughts on this and links to related discussions - http://chrisweston.tumblr.com/post/29616299975/ownership
Commented Aug 17, 2012 on United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care at Bob Sutton
United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
My colleague Huggy Rao and I have been reading and writing about something called "felt accountability" in our scaling book. We are arguing that a key difference between good and bad organizations is that, in the good ones, most everyone feels obligated and presses everyone else to do what is in...
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Aug 17, 2012
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