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While I agree with the concept in theory, it assumes that both customer and employee have the same needs. It reminds me of Jerry Sanders...he had a slogan "People First, Products and Profits will follow!". Which is another way of stating the Golden Rule...Treat others as you would like to be treated. I think this applies in business as well to both customers and employees alike. However, there is also a point to placing customers first in how you develop and manage your products. As a small app developer, there are a lot of things we could do, but those things may or may not add value to the product or our customers. Therefore, we need to look at our customers needs and put their needs first when choosing what we should be working on and what features to add to a product. That does not mean we ignore or place a lower value on how internal employees should be managed. It's in our best interest to make sure employees are treated with respect and are empowered. I want everyone on my team to feel part of the solution and not only contributing to the success but also enjoying it as well.
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Jul 2, 2012