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Last year I had to take a United flight from Texas to Chicago. (I was a bit apprehensive because my boss had a steadfast rule that I was never to book a flight for him on United.) About an hour into the flight, the flight attendants started gathering close to my seat. They started complaining bitterly about a man seated close to the front of the plane. They were whispering, so I couldn't hear most of the conversation, but it was obvious they were very upset. This continued for quite some time. Needless to say, it was disconcerting, and all of the people sitting in my area became alarmed. I felt the attendants handled the situation poorly. If they felt the need to complain about a passenger, it should have been done in a kitchen area with a bit of privacy, instead of in the middle of the plane, out in the open. The attendants were asked by several passengers what was happening, only to be snapped at and dismissed. I felt so uncomfortable about how unprofessional the flight attendants acted, I decided then and there not to fly United again. This does NOT in any way compare to the little girl being treated like an annoyance and essentially abandoned in O'Hare, but I thought this was yet another indication on the lack of customer service. It was akin to shouting "FIRE" in a crowded theatre.
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Aug 17, 2012