I wonder whether United employees can be prosecuted criminally for child endangerment. If I were the parents, I would have skipped the incompetent United customer service service and immediately called the police, filed a missing person report and asked for an Amber alert. Perhaps that would have gotten United's attention. I do hope a lawsuit follows. I have been a loyal United customer but now believe families should boycott the airline. This is just so totally negligent, bordering on child abuse.