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I wonder whether United employees can be prosecuted criminally for child endangerment. If I were the parents, I would have skipped the incompetent United customer service service and immediately called the police, filed a missing person report and asked for an Amber alert. Perhaps that would have gotten United's attention. I do hope a lawsuit follows. I have been a loyal United customer but now believe families should boycott the airline. This is just so totally negligent, bordering on child abuse.
United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
My colleague Huggy Rao and I have been reading and writing about something called "felt accountability" in our scaling book. We are arguing that a key difference between good and bad organizations is that, in the good ones, most everyone feels obligated and presses everyone else to do what is in...
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Aug 15, 2012
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