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Arnold
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There may be some business strategy that's not obvious to me, but generally, isn't it considered smart to maintain your corporate identity with customers? I went with the DVD-only plan when the summer changes were announced, and I was fine with that, although it seemed dumb that I lost information about whether the discs in my queue were available for streaming. That just seemed an easy way to promote the streaming service -- if I could see what titles were available I might reconsider my decision to drop it at some point in the future. And even though I know it's just a business, I did feel some loyalty to Netflix, and encouraged friends to give it a try. Now I find out I've been transferred to something called Qwikster? I don't know where Netflix thinks this will take the company, but more than anything else this seems a move that treats customers in a callous way. I'm not going to drop my service, which continues to be good and serves my needs, but this does reinforce my feeling that Netflix (or whatever I should call it) may not be around in a few years. That's sad. My wife and I have been able to get a wide variety of moives (with minimal service problems) & it will be a shame when that is no longer around.
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Sep 19, 2011