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Danaseilhan
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I'm glad Southwest works out for you, but I will never fly them. I'm overweight, and several times now they have been abusive of overweight passengers. They have also been abusive of Muslim passengers. It is a pervasive pattern and they can apologize all they want, but flying airlines is tough enough, I'm already afraid to do it because of the TSA's shenanigans, and I don't need humiliation from the airline itself on top of that.
So, chalk it up to TWO airlines now that I refuse to fly. Or to send my daughter on til she's about thirty, apparently. I say that tongue in cheek, but I hope you get what I mean.
(I shouldn't have to say this but yes, I'm losing the weight. But you can't tell by looking at a fat person that they are losing weight because it's not visible in real time. Which is part of the problem with judging us worthy of humiliation, if being over normal BMI really is worthy of punishment. Which I'm not saying you agree with or anything, I just thought I'd throw that out there.)
United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
My colleague Huggy Rao and I have been reading and writing about something called "felt accountability" in our scaling book. We are arguing that a key difference between good and bad organizations is that, in the good ones, most everyone feels obligated and presses everyone else to do what is in...
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Aug 15, 2012
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