This is David Lowey's Typepad Profile.
Join Typepad and start following David Lowey's activity
Join Now!
Already a member? Sign In
David Lowey
New York
Recent Activity
David Lowey is now following The Typepad Team
Mar 15, 2010
I appreciate your input "Another View". I actually don't have much of an opinion on the event in question, just the communications that surrounds it. And my generally positive opinion of Southwest has not been changed by this story. I will ammend my post to change Flight Attendant to Customer Service Supervisor. As to the location of the exchange, the passenger clearly felt that other passengers overheard the discussion, as has been reported in the coverage to date. One might expect a statement at some point about protocol; explaining the airline's policy in such situaitons. Perhaps SWA is in a pickle? With talk of a pending lawsuit their legal team may be counselling a "run silent run deep" approach, which is not uncommon.