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David Mathias
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I was on the fence about paying the higher rate for mailed DVDs when the price increase was announced this summer. Because canceling would have taken action I was most likely going to do nothing and accept that costs go up. The first thing I did after reading your apology was to log into my account and cancel my DVD mailing service. The second thing I did was google “Netflix streaming alternative”. In this economy the price increase was tough enough without being insulted in the process. I look forward to the Blockbuster/ Dish plan announcement on Friday.
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Sep 19, 2011