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Southwest has held this reputation for years, even before the pressures the airline industry faced after 9/11. Their same philosophy can definitely be used in other industries, like a Dental Practice that looks to maintain its employees & patients, especially by how they may react to cancelled or rescheduled appointments.
Yes, thank you Tej!
Toggle Commented Jan 23, 2012 on In Praise of Tej Dhawan at Christian Renaud's Blog
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Jan 23, 2012