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Southwest has held this reputation for years, even before the pressures the airline industry faced after 9/11. Their same philosophy can definitely be used in other industries, like a Dental Practice that looks to maintain its employees & patients, especially by how they may react to cancelled or rescheduled appointments.
Do The Right Thing
I'm reading a book titled Do The Right Thing by James F. Parker. He was the CEO for Southwest Airlines during 9/11. My boss, Dr. Morgan, has been talking about the great experiences he's has with Southwest Airlines lately. He recently cancelled a flight the day before he was supposed to fly. ...
Yes, thank you Tej!
In Praise of Tej Dhawan
Photo Credit to Anna Jones. Of course. Who else? I know it's Martin Luther King Jr's observed b'day and all, but It's actually Tej Dhawan's real birthday today. Feel free to smack me around for not being mono-topical. I first met Tej thanks to Mike Colwell at the BIZ, shortly after I left...
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Jan 23, 2012
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