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Southwest has held this reputation for years, even before the pressures the airline industry faced after 9/11. Their same philosophy can definitely be used in other industries, like a Dental Practice that looks to maintain its employees & patients, especially by how they may react to cancelled or rescheduled appointments.
Commented Jun 29, 2012 on Do The Right Thing at Exceptional Dental Practice Management
Do The Right Thing
I'm reading a book titled Do The Right Thing by James F. Parker. He was the CEO for Southwest Airlines during 9/11. My boss, Dr. Morgan, has been talking about the great experiences he's has with Southwest Airlines lately. He recently cancelled a flight the day before he was supposed to fly. ...
Yes, thank you Tej!
Commented Jan 23, 2012 on In Praise of Tej Dhawan at Christian Renaud's Blog
In Praise of Tej Dhawan
Photo Credit to Anna Jones. Of course. Who else? I know it's Martin Luther King Jr's observed b'day and all, but It's actually Tej Dhawan's real birthday today. Feel free to smack me around for not being mono-topical. I first met Tej thanks to Mike Colwell at the BIZ, shortly after I left...
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