Since the internet became mainstream, much of the world’s technology innovations across industries have been geared toward improving experiences and outcomes for buyers and the businesses that serve them. Learn about category creation for experience and growth strategies that create value. Continue reading

Every company, from a startup to Fortune 100, is in the customer experience business. Raghu Murthy, founder and CEO of Datacoral, and Erick Mott discuss how data innovation is driving customer experience. Continue reading

Employee expectations versus reality — this is where disengagement, friction and churn at work begins. A new trend called the Growth Divide was covered in a recent webinar, presented by Reflektive along with Wakefield Research. Continue reading

Today’s consumerism across industries -- influenced by a combination of digital transformation, entitlement, and the pursuit of real-time personalization by a growing number of businesses -- is driving an idea called ‘people-based marketing’ that was explored at MediaPost’s Brand Marketers Insider Summit in Tahoe/August 2017. Watch three related videos about AI, machine learning and our Smart Stack panel discussion. Continue reading

Every business has the potential to become a unique source of shareable stories and useful content about X topics for X audience. But there's a catch. We must be willing to invest in and sustain our own media platforms – to think and act like publishers (creators) rather than advertisers and promoters focused solely on quarterly sales goals. Why is... Continue reading

Workers who want to succeed and be more sustainable in the Fourth Industrial Revolution will need to be creative, critical thinkers who can solve complex problems and possess high emotional intelligence, according to the World Economic Forum's new report, The Future of Jobs. These Top 10 Skills Will be Critical in the 2020 Global Economy Complex problem solving (1) Critical... Continue reading

Your team’s B2B big picture likely includes some form of digital transformation. But is your strategy clear and embraced by all stakeholders inside and outside the organization? David Hersh and Blaine Mathieu share some ideas and insights on this topic. Continue reading

Unless you’ve been on a remote island for several months, you’ve heard news about security breaches at Yahoo and hacking allegations during the 2016 presidential election. These are just two examples of ongoing dangers on the internet – which hurt organizations of all sizes and potentially anyone on the web. Google Chrome, Mozilla Firefox and other web browsers are all too familiar with these kinds of cybersecurity risks and are making helpful changes to protect society at large. Continue reading

Mobile has forever changed what we expect of brands. It's fractured the customer journey into hundreds of real-time, intent-driven micro-moments. Each is a critical opportunity for brands to shape target audience decisions and paths to purchases. Our MediaPost Brand Marketers Summit panel is covering this topic on August 27th. Continue reading

"Account Based Everything" (ABE) may sound like the latest marketing buzzword to hit the thought-leadership circuit. But it's really a good way to view how B2B marketing, sales and customer retention processes are evolving. Jon Miller of Engagio shows us why ABE is the future of B2B. Continue reading

Praise is the most overrated thing in business today, says marketing and customer service guru Jay Baer. The digital transformation underway of both business and the customer experience is forcing companies large and small to change their game plans for customer service, especially in the way they co-create, view and handle complaints. Continue reading

I recently attended the Customer Experience Retail Summit hosted by IPQC and was surprised to learn how basic data like customer feedback – whether direct or obscure – can create significant value if correctly applied in the business. Continue reading

As the business world and billions of people continue their digital transformations, we as a creative community across industries also need transformational changes in digital business development and iteration. A new category of focused, information-rich products known as data products break free from prior business intelligence models by integrating and packaging analytic information and outcomes into unique products and customer experiences. Continue reading

Creativity is one of the most important job skills a worker will need in the coming Fourth Industrial Revolution, which will be driven by artificial intelligence and machine learning. Two other key skills – critical thinking and complex problem solving – are components of creativity. Read more to see why creativity ranks so high going forward. Continue reading

In January 2015, I started to seriously think about taking Creatorbase® to a whole new level given years of dabbling, a recent career shift toward consulting, and an inner voice that kept getting louder by the month. But I wasn’t convinced to take personal and professional risks until after meeting Amy Wilkinson on March 11, 2015 at Stanford. Her point of view is life-changing. Continue reading

Creatorbase is all about applying and encouraging creativity. We call active community members ‘co-creators’ because, in my humble opinion, all of us are creators in our own ways whether by ourselves or with others. David Kelley of IDEO has devoted his life and work to unlocking people's innate creativity. He outlines his philosophy in a landmark TED Talk and I've provided highlights for a quick read. Continue reading

Wondering what truly makes a good life? This recent TED Talk from Robert Waldinger, the Director of the Harvard Study of Adult Development, one of the most comprehensive longitudinal studies in history, boils it down to one clear message and three lessons to consider. Continue reading

Jeff Morris, VP of Strategy and Success at GoodData, and I talked about the meaning of "True Cloud" from GoodData's perspective and also how other technology leaders like Facebook, Google and Salesforce embrace a True Cloud strategy. In this very first 'DataTalk' video interview, we highlight true-cloud topics that any business or technology leader should consider in 2016. Continue reading

In October 2015, a number of GoodData customers, partners, and industry practitioners went to NYC to participate in the Data Monetization Summit. I was invited to do a deep-dive and this post includes an excerpt from a more complete post by Philip Carty, GoodData's Chief Revenue Officer. Continue reading

I’m thrilled to announce that GoodData and Creatorbase teams are collaborating to create and share ideas and insights about how businesses are successfully distributing data analytics to internal and external stakeholders that enable them to unlock the value of their data in more meaningful ways. Continue reading

An original version of this article was posted on the Elcom blog last week including a link to the ‘3 Drivers of Change in the Modern Workforce’ eBook – highly relevant content and research for this topic. And I wanted to share more details including two video interviews, so here we go. Continue reading

College students in the Boston area now have the opportunity to win amazing prizes for engaging with brands on social media. Combine the social sweepstakes experience with an annual event at Fenway Park on Saturday, September 12th, and social engagement magic happens. Let’s call it an engagement marketing triple play! Continue reading

We’re at the Squaw Creek Resort this week for MediaPost’s Cross-Channel Marketing Insider Summit. I won’t kid you, the Lake Tahoe region during this time of year is an incredible place to connect with industry creators, ideas, and insights. I'm diving into cross-channel attribution with three experts; you can follow conversation with #CCMIS on Twitter. Update: watch the session on-demand, now! Continue reading

We’re at the ClickZ Live San Francisco event today and it’s my pleasure to moderate the ‘Advanced’ track with some extraordinary speakers and industry experts. Companies represented include CNN, Google, M&C Saatchi Mobile, Performics, Pixalate, and Trustworthy Accountability Group (TAG). This #CreateSheet is a work in progress based on onsite discussions and your tweets. Continue reading

During the Sustainable Brands 2015 conference in San Diego, experts on a 'Sustainable Cities' panel discussed big issues and a few case studies around global brands building innovative partnerships with cities. They also shared how new, non-conventional partnerships are necessary and hinted of news to come that corporate sustainability teams would find useful. Learn more from Ford, Microsoft, Cisco Systems and more. Continue reading