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Jane Doe
TypePad Support can be found in your account at Control Panel > Help
Recent Activity
Hi Cinderella, Thanks for your feedback regarding the editor. If you continue to have any issues with changing your text size, please go to Control Panel > Help > New Ticket and open a new support request so that someone on our team can assist you further. Hi Joe, Thanks for leaving a comment; we appreciate your feedback. Your ticket has been replied to, but if you have any further questions, please let us know. Thanks, Colleen
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Hi Moe, At this time, all of the Style Content themes can be used with an Advanced Template set. Since the styles are available in this way, we don't know if or when these styles will be added as pre-defined themes. If you need any help setting up one of the Style Contest themes on your weblog, please feel free to ask for assistance by filing a Support Ticket under Control Panel > Help.
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Hi Andrew, Most people use image editing software that they have on their computer. Any common image editing program will do for creating a banner. Which one is best for you will depend on your budget and needs. If you are looking for an online tool, SnipShot.com provides some basic image editing functionality. I hope this helps! Thanks, Laura
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Hi Simon, Domain mapping remains part of the standard subscription package for the Plus level and above. However, you need to set it up yourself, as has always been the case. The same is true for uploading a banner image and the other options. The service we are offering is that we will do it for you. I hope this helps clarify! Thanks, Laura
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Hi Greg, You seem interested in having an intuitive left-hand vertical navigation as an alternative to a tabbed menu. You can create this easily if you'd like to do so, by using a Notes TypeList. A Notes TypeList will allow you to place image links and other code on your sidebar. If you are familiar with creating images or know someone who is, a graphical link to a TypePad Page describing your availability and contact information could be placed easily for people to click on who would like to book you for a conference. You can read more about adding code to your sidebar in a Notes TypeList at: http://kb.typepad.com/id/35 Thanks! Melanie
Toggle Commented Feb 2, 2008 on A Bright New TypePad in 2008 at Everything Typepad
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Hi Jaime, First of all, welcome to TypePad! There were a few things that you mentioned in your comment that I wanted to help you out with so that you can get started with some of the things that you'd like to do. You mentioned wanting links to open in a new window. We are working on adding an option to set links to open in a new window as a built in feature for TypePad, but in the meantime, after you insert a link in your posts, you can edit the link tags to include target="_blank" which will force the link to open in a new window. You can change items in your TypeLists easily by clicking on the TypeList tab and selecting the TypeList that you wish to edit. From there, you can add and delete items with the click of a button. To delete, simply place a check mark next to the desired item and click "Delete". Adding items is a snap as well. For instance, our Links TypeList has a "Quick Add" feature which lets you simply type or paste a URL into the box and click Go. Once you've saved your changes, they'll be visible on your blog right away. Did you know that you can use Google Analytics with TypePad? Generally, Google requires you to place the code above the < /body > tag, however, as a Plus user, you may be able to successfully use a Notes TypeList for the Analytics code instead. You can read more about adding code to your sidebar in a Notes TypeList at: http://kb.typepad.com/id/35 For the best results, you should be using a weblog with a right-hand sidebar, or you would want to convert to a right-hand sidebar template before adding this code to your weblog. Then you would use the Order Content option to move the TypeList to the bottom of the right-hand sidebar so that the code is as close to the end of the page as possible. You also mentioned being unable to locate your blog in search engines. Have you made sure that your weblog is public? That will allow search engines to find your site and index its pages. You can read more about this here: http://kb.typepad.com/id/74 You may also want to try adding your site to search engines. The best place to start is with Google. Here's a form you can use to add your URL to their list to check: http://www.google.com/addurl.html This process may take a while, and you can check their site for more details on the timeline. They may also have tips for getting your site listed. You can find additional information on this here: http://kb.typepad.com/id/239 We hope this helps! Thanks, Melanie
Toggle Commented Feb 2, 2008 on A Bright New TypePad in 2008 at Everything Typepad
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Hi Roger, Have you ever considered using a Mixed Media Layout to showcase your photography? Mixed Media Layouts are perfect for displaying a mix of text and photos, and we offer several different types to suit your particular taste. For instance, the Timeline layout is great way to feature your most recent photos, but you'll also have room for your links and other information under the most recent photos. If you'd like to give Mixed Media Layouts a try, go to Weblogs > Design > Change Layout, then select Mixed Media Layout. Thanks, Melanie
Toggle Commented Jan 31, 2008 on A Bright New TypePad in 2008 at Everything Typepad
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For everyone that requested more themes and better stats, thanks for all your suggestions! In regards to Pre-defined Themes, the theme gallery is continuing to expand to cover a wider variety of topics. Keep your suggestions for new themes coming as we are always looking for new design ideas based on your blog's needs. We have heard your requests for more detailed statistics in TypePad. We added some new features last year to the stats, and we are building more on to stats in the coming year. We appreciate knowing what you would like to see in this area. Thanks, Jen
Toggle Commented Jan 31, 2008 on A Bright New TypePad in 2008 at Everything Typepad
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Hi Joel, I noticed that you'd voiced some concerns about the response time with regard to needing your tickets addressed more quickly. As a Pro user, you are used to having your tickets answered within 24 hours, which is the time frame that we strive for when answering tickets submitted by our Basic, Plus and Pro users. Have you ever considered upgrading to a Premium account? As a TypePad Premium user, you will be given priority support, which means that your tickets will be answered within three to six hours. If you should ever have a question or technical concern, we’ll respond promptly so that you can continue to blog without interruption. Additionally, as a Premium subscriber, you will be the first to receive information about new developments; even though we don't offer telephone or chat support at this time (though we are considering adding that as our company grows), when we do, you'll be the first to know. You can see a breakdown of our service levels here: http://www.typepad.com/pricing/ If you do decide you'd like to upgrade your account, you can go to your Control Panel > Account Info > Upgrade/Downgrade Account and follow the instructions there. Thanks! Melanie
Toggle Commented Jan 31, 2008 on A Bright New TypePad in 2008 at Everything Typepad
1 reply