"•´¸.•*´¨) ¸.•*¨) (¸.•´ (¸.•` * ¸.•´¸ ..., . - . -, _, ... ) ` - . .> ' `( .. .. / . . . .`\ . . \ . .. |. . . . . |. . .| ... \ . . . ./ . ./ .. ..... `=(\ /.=` ...... ....... `-;`.-' .. ......... `)| ..., .. .......... || _.-'| .. ......,_|| \_,/ ..... .., ..... \|| .' ... . |\ |\,. ||/ ...... ..\` | /|.,|Y\, ..... '-...'-._..\||/ ..... ... >_.-`Y| ......... ........,_|| ....... .......... \|| ...... ........... || ...... ........... || ...... ........... |/ ......... Continue reading

Informal customer feedback is when a customer gives an opinion without feeling the pressure or tension; they speak in friendly or informal manner as they would do with their friends.e.g. in Thorpe park if a customer doesn’t like something in the park they will give there opinion with ought having any pressure on them. Continue reading

Customer Questionnaires is a series of questions that customer have to answer about the business, many restaurants prefer to put comment cards on the table and ask you to complete it before you leave, other businesses do this too.e.g. In a restraint they will leave the comment card on the table so when the customer finish and before they will leave they will give there view about the food. Continue reading

Staff feedback is when a staff gives their opinion about the business they work for to the employer for possible improvement; they can make both positive and negative comments.e.g Thorpe park they staff will ask customers about how there day is and if there is any complaints about the park then the staff will come and tell the manger of Thorpe park so they will improve it Continue reading

Mystery customer is when some retailers send their own employees to visit there own store as a customer and then they discuss things about the business from a customer points of view e.g. the speed of service, attitude of the staff and the quality of the finish result. and also tesco will send some one to Tesco head office will send a mystery customer to tesco and pretend they are a normally customer so they will see how tesco is doing with customers. Continue reading

Complaint letters is when a customer writes a letter about what they didn’t like about the service this way the employees can learn from their mistakes. Compliment letters is when a customer writes a letter to the business about how wonderful the business is and they can also email this message. E.g. Thorpe park they will give letters out to customers about if they have enjoyed there day or not. Continue reading

The most important part of customer service is listening to your customers. Continue reading

1.) Sales renewed rates. - This is repeated business for organisations like tesco. people will shop at tesco because its convenience, staff are polite, you get a club card. 2.) No. of queries or complaints about your product or services. - No. of questions or complaints you got by your customers for all your products, so if tesco is selling a kettle and it breaks down in a few weeks people will complain. if their are a high number of people giving products back it shows poor customer service from tesco. 3.) No. of complaints about your employees. - No.... Continue reading