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George,
Thanks for a very instructive note. See the following however for a few complications related to listening to customers:
http://bit.ly/4EYvuh
Thanks for you perspective.
@ariegoldshlager
Commented Mar 6, 2010 on Social Sigma -- getting customers to improve your products at George F. Colony
Social Sigma -- getting customers to improve your products
If you're a typical CEO, you're probably wondering what the hell all of these social technologies like Twitter are useful for. A question I get from a lot of leaders is: "How can we use social to make money?" Actually, the more frequent question is: "Why do these social things have such stupi...
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