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customer service
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Posted Feb 9, 2010 at Gintas 's blog
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measuring customer service -sales renewal rates....
measuring customer service -sales renewal rates. -repeat business-buy something and then buy something else from the same company. -no. of queries of complains about your products or services-you can tell how good business is by the number of the complains. -no.of complains about your employees-how good are employees. -no.of damaged or faulty goods returned-how good is how good is the product and the business by number of damaged products returned. -average order fulffilment times-the faster the business is the better. -no.of contacts with a customer each month-the more contact your doing with the customer the worse job your doing. -volume... Continue reading
Posted Jan 25, 2010 at Gintas 's blog
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Business functions
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Posted Jan 5, 2010 at Gintas 's blog
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Welcome to TypePad! This is a sample post you can...
Welcome to TypePad! This is a sample post you can edit or delete later. Continue reading
Posted Jan 5, 2010 at Gintas 's blog
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