Comment Card Continue reading

Informal Feedback: asking customers if everything is fine. asking customers face to face, checking that the service was good and making sure that the customer was satisfied with their service. E.g at debahanms employees asking you if you was satisifed with the service. Customer surveys & questionnaires: handing out surveys and questionnaires asking customers if they have enjoyed their goods or service. asking if the service was good or bad. E.g at thorpe park, when you are leaving the theme park employees handing out questionnaires asking you if you have enjoyed your day out. Comment cards: allows customers to write... Continue reading

First Direct Memo To: All staff From: Huma Ghaffar CC: Georg Coakely Date: 11/12/2009 Re: Customer Service What is customer service? Customer service is the service provided to customers before, during or after purchasing the goods or the service. Customer service is the service that meets customer needs. Good customer service is meeting the customer’s expectation; it involves creating a bond with customers. Providing good customer service is important because satisfied customers are likely to return again. What is first directs mission statement? Is it linked to delivering good customer service? First directs mission statement is “pioneering amazing service”. Which... Continue reading