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Huzbaz
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This is your manager's fault, but the other person is right -- allergies are a huge concern and the restaurant is expected to get it right when told of one. That communications was so borked that a manager was told but didn't go back to the kitchen to let the cooks know what was up is a huge thing. I've worked as a chef, this is the number one reason I yell at front of house -- the only reason, generally, because it is literally life and death. These people probably could have handled it with more class, but your manager should have absolutely handled it with more competence.
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Mar 20, 2015