Merit work for m3 improvement to quality service the business can provide a good quality service by making sure the customer doesn’t have to wait long in the queue's which they start to get vexed about, making sure they create more tills to serve customers faster, quicker and easy. Reliability businesses focus on employees who are reliable and consistent on the amount of work they produce within the business as well as outside the business, this includes how hardworking the employees are which to maintain the hard work as well as keeping consistent, therefore other employees and also businesses are... Continue reading

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Memo To: Employees From: Israr CC: Mr Coakley Date: 09/11/2009 Re: customer service What is customer service? Customer service is a service which provides information to the customers about an item purchased as well as sorting out inquiries and problems that customers face. What is first directs mission statement? Is it good or bad? The mission statement for first direct is good because they have more than 80 millions customers as well as their customer services is based on their customers which direction they lead the business to, therefore it is the UK’S number one leading bank. However the great... Continue reading

How to evaluate customer service informal feedback: this involves how any business is doing for example comet,tesco's etc. on the customers reviews and opinions by giving them questionaires and surveys to do so they know how good,bad or ok they are doing,this also indicates the direction which way the business is heading as well as passing these opinions and reviews from the customer to the manager which can make the service of the business much better customer surveys/Questionaire: this involves customers filling a questionaire or a survey given by the business to show how well they are doing as well... Continue reading

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