This blog no longer reflects my life’s definition this career. I’d love to give you a glimpse into the last three and a half years of my life. Please visit me at My new life with cancer, poetry, some posts about living with a partner with depression and anxiety, life as a step parent and daughter of a mom who had NPD. Welcome to The Cancer Bus, I’ll be your driver. Continue reading

For in the drizzle and gloom Mr. Pickles glowed. Indeed, he looked thrilled about the grand opening of the deli that bares his name. Mr. Pickles, I thought. How sadly anachronistic. He doubled over shaking his shoulders in mock mime laughter, a giant, grinning pickle encased in a sandwich board hawking hearty heroes. Continue reading

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The Top #Nifty50 Women in Technology on Twitter for 2012 September 10, 2012 A year ago, the #Nifty50 honored 50 remarkable men andwomen on Twitter. This year, colleague Cheryl Burgess and I changed things up a bit, opening the award to nominations but focusing specifically on outstanding men and women who work for technology companies and are active on social media. These women are executives, thought leaders, bloggers, authors and role models for younger women with an interest in technology. Not only leaders in their professional lives, nearly all these women use their social profiles to express their passions outside... Continue reading

Reflecting on the holiday, I am in San Jose feeling like the lone Jewess transplanted from the place where I never knew there were people who had never SEEN a Jew and had never experienced antisemitism. And, as with all reflection, I took a look at a letter I'd written my stepson last year for his birthday. Please feel free to comment - it's vanity (as all is vanity and striving after wind...) but you'll get the point. I think he did, too. Happy New Year. Have a little food. Give someone a hug. Wise (up) Letter to you on... Continue reading

via www.my-creativeteam.com Compendium for getting the creative motor running and some good advice... Continue reading

via www.coolinfographics.com Continue reading

The delivery of software by the box being replaced with software by the drink, a drop at a time, and the economy based on an "end" of a project or the delivery of a "version" will sound like a dial tone to those born after 2000 - never heard it before. What does that spreadsheet look like if the platform must not operate with an OS but with browser-like shells to take what we need and leave what we don't. It's not how money is made today. Continue reading

Allowing employee experts to speak instills confidence and loyalty. Many people leave their jobs because they feel their contributions go unnoticed and aren't appreciated. Theoretically then, allowing employee experts to speak and be heard would only show positive outcomes. You may also see measurable results such as higher employee retention, more productivity, faster innovation velocity, and a diversity of content and data to add to your knowledge base. Continue reading

One of the great keys to success in content marketing is knowing your audience. Here are a few tips to help you get past name, rank and serial number to more telling insights. In last month’s column, we talked about the basics of content marketing. Over the course of the next few months, I’d like to dive into the basics in more detail. We’ll start with your audience and getting to know them. via www.biznology.com Continue reading

via www.flickr.com How do you understand where to manage the community and when to let the community manage you? This excellent graphical representation gives some idea of the early ways to know when and when not to intervene. Continue reading

The first tweet went out on March 21, 2006, when Twitter cofounder Jack Dorsey sent a post to seven of his friends. Today, 140 million people around the globe are active users of Twitter, turning to the social media site to share their thoughts and find out what's happening in the world around them, 140 characters at a time. via www.destinationcrm.com Continue reading

Investments in customer satisfaction and intimacy can be leveraged to support measurement tools used by Customer Experience and Contact Centers to deliver insight to their end users. So you can measure the conversations that transpire in any channel, with holistic rather than stove piped approaches. Make your wealth of knowledge relevant, dynamic, and available anywhere, anytime. Continue reading