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M
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I am appalled at your lack of judgment. As a paying customer I expect to get a professional level of service. Auto-subscribing me to things I have never asked for is the exact opposite of this. Your way of handling this situation also leave a lot to be desired. Cookie-cutter corporate answers thanking for feedback but failing to rectify the problem are nothing but pathetic. At the very least you should immediately give users an option of removing this clutter from the dashboard. Six Apart should seriously consider what road to take from here on. Turning Typepad into a bloated mess with unnecessary additions forced on users will have consequences (I am obviously not the only one thinking of cancelling my account). Trust is hard to earn, but easy to lose. And for what? Re-branding Typepad as the umpteenth Twitter/Facebook clone? Good luck with that.
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M is now following The Typepad Team
Mar 15, 2010