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This is a great effort. Wikis aren't great for dialogue. In fact, they are often places to hide valuable information in the open public. Very easy at that point to pat yourself on the back for "doing transparency" and go home. It's great to see that you've enhanced your wiki with more immediate communications fora, like discussion groups and social media channels. Wikis are great places to create flexible banks of "canonical knowledge," which is to say - find patterns of consensus truths among your participants through dialogue, and later fit them into your wiki taxonomy. You can then target appeals to stewarding the wiki to your most active participants. Caveat: wiki UI's aren't the most user-friendly, so staff time is invaluable in that stewardship - keeping the structure clean and navigable and participants trained and supported. Nathaniel James,
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Jul 5, 2011