This is Jamie Webb's Typepad Profile.
Join Typepad and start following Jamie Webb's activity
Join Now!
Already a member? Sign In
Jamie Webb
Recent Activity
With the announcement today of Starbucks opening 12,000 new cafes worldwide by 2021, they also announced the development of a new ordering system to be piloted in several cafes. Dubbed My Starbucks Barista, this new ordering system will add artificial intelligence to the company’s mobile order and pay app. With the artificial intelligence feature on the app, customers will be able to place their orders via voice command or messages. The My Starbucks Barista feature will roll out first on iOS in limited beta in early 2017 and be made available to more iOS and Android users later in the year. “We are today executing against an ambitious,... Continue reading
Posted Dec 9, 2016 at Shopper Culture
Mutant carrot or a coveted part of your next meal? Ugly isn't supposed to be cool. It's not very marketable. And only when ugly takes off its glasses and everyone realizes it was beautiful all along does ugly really become a great story. Well today, ugly is taking center stage and is culturally ripe for success. Pun intended, as fruits and vegetables are the place ugly is starting it's rise. Over the last several months, ugly fruit fever is spreading. Efforts by Ralph's and WholeFoods have provided cosmetically challenged fruits and vegetables to shoppers at discount prices. Food service companies, such as Bon Appetit Management Co., have also... Continue reading
Posted Jul 22, 2016 at Shopper Culture
Decades ago, retailers could specialize and succeed. The Bookstore. Drug Store. Hardware store. Fruit stand. Along came department stores and one-stop shopping megastores, which pushed specialty to wholesale or to the brink. Over the past several months, the New York Times has been spotlighting retail stores that exclusively sell one thing. Our analysis of these one-thing shops has revealed some key ingredients for their success today. Truly focus on one thing. Galco’s Old World Grocery in Highland Park, Los Angeles a neighborhood Italian grocery founded in 1897 started as a newspaper and convenience store selling a variety of sundries. Over the years, the family found a love for... Continue reading
Posted Jun 1, 2016 at Shopper Culture
When I was growing up the future looked fantastical! Jetpacks, hovercars, floating skateboards and virtual reality. Well, 1 out of 4 ain't bad. With Facebook's Oculus Rift hitting shelves earlier this week, and several more competitive units coming to retail in the near future, virtual reality is legit. With all the hype around virtual reality, we asked ourselves, how are current sales and how will they shape up moving ahead? The company was tight-lipped about actual numbers of pre-orders, but Oculus founder Palmer Luckey said at the Consumer Electronics Show in January, "Pre-orders are going much better than I ever could have possibly expected." Although one gaming forum,... Continue reading
Posted Apr 1, 2016 at Shopper Culture
If we're all going to be traveling to space soon, then certainly we're going to be buying things in space. This beautiful illustration of a futuristic vacation trip to various planets got me thinking about shopping in space and retailers in space. We all know how much travelers love to shop on vacation. Who will be the first? With the strides being made by potential commercial space travel, are any retailers already preparing? To answer these questions, I began an extensive search online. A little surprisingly, I came up empty. The closest I came was finding out that Lowe's recently launched a 3D printer to the International Space... Continue reading
Posted Feb 12, 2016 at Shopper Culture
Instant gratification has become the consumer expectation, but up until now shoppers have cut shipping some slack. Historically, shoppers exercised patience waiting for their deliveries. Now, that's all changing. According to a new study by Temando, online retailers aren't meeting the needs of online shoppers when it comes to shipping. 80% of shoppers want retailers to a same-day shipping option, yet only 53% of online retailers do. In fact, 61% of shoppers want their packages even faster within 1-3 hours of placing the order, however, merely 23% of online retailers offer that as an option. Temando CEO and co-founder Carl Hartmann says the study exposes a glaring problem.... Continue reading
Posted Feb 1, 2016 at Shopper Culture
If you're like me, you've still got some holiday shopping to do. According to, 9 in 10 shoppers have last-minute gifts to buy and 30% wait until the week before Christmas to do a majority of their shopping. This will account for 34% of overall holiday spend, reported by NPDGroup. Last-minute holiday shopping can be both exhilarating and stressful. Adding to the stress is this year's holiday calendar. With Christmas falling on a Friday, the shopping season loses a weekend, and the jam that would normally spread over the last 10 days, will be condensed into five or six. Because of the time crunch, many shoppers let... Continue reading
Posted Dec 16, 2015 at Shopper Culture
In a world dominated by digital, chalk up a win for analog. According to a recent survey conducted by, of the 85% of Americans who use coupons almost a third of those shoppers (63%) most frequently use paper coupons from FSIs, newspapers and other products. A distant second coupon usage were online discount codes (17%), followed by presenting a coupon or discount code on a smartphone (15%). "Plenty of Americans are still opening their snail mail and reading the Sunday paper. I expect paper coupons to lose some market share, though, as consumers and brands get even more comfortable using them electronically," said Matt Schulz, senior analyst... Continue reading
Posted Nov 4, 2015 at Shopper Culture
A big question in home delivery has been, when are groceries going to catch up with online books, clothes, and shoes? For a long time, the costs and logistics has kept the perishable food and beverage deliveries lagging other e-commerce efforts. Others have said, shoppers haven't gotten over the perceived hurdle that fresh groceries shouldn't be delivered. According to a recent Business Insider Intelligence report, only about 1% of all U.S. consumers do their grocery shopping online. Despite that, many start-ups have ignored the barriers, and have innovated their way onto shoppers tables -- By offering a service that brick and mortar is not. Companies like Plated, Blue... Continue reading
Posted Aug 20, 2015 at Shopper Culture
According to a recent study published in AdWeek, all different age groups are using shopper apps on their mobile devices. That usage of shopper apps is pretty equal across age groups, while texting apps, social media apps, and photo apps are used more often by younger age groups and usage of those apps declines as individuals get older. Obviously, shopping is a universal activity for all ages. And this data demonstrates the universality of shopping apps across different ages. The question is what can shopper app builders do to reach all ages with their content? Photo Source: AdWeek Continue reading
Posted Aug 18, 2015 at Shopper Culture
The battle buzz is burgeoning on the mobile payment front. Some are calling it Apple Pay versus Walmart. The race to be the established mobile payment frontrunner is on among retailers, credit card companies, merchants and brands. Photo Source: StarTribune But what about shoppers? Where do they fit into the fight? First of all, although it seems like people use their smartphones for everything these days, many of them don’t want to use them to make payments. According to a study by Avangate, 48% of consumers surveyed said they have not used their smartphone to make a purchase. The real question is will brands and retailers use mobile... Continue reading
Posted Nov 4, 2014 at Shopper Culture
I came across these "bedroom comfort, boardroom style" pants while recently surfing on my mobile phone. I was even thinking about purchasing them, but the reality of tediously typing all my credit card and billing information into my smartphone, caused me to abandon ship. If only I'd known about Visa's new service. Visa Checkout is a brand new system that removes the payment process barrier on your smartphone. Visa Checkout stores customers' credit card numbers and billing addresses once without having to re-enter the information ever again. Retailers that sell in the digital space — from big-box retailers to mom and pop startups — have all struggled with... Continue reading
Posted Jul 22, 2014 at Shopper Culture
This morning, I walked into the office to a voicemail asking me why my employee declined a co-worker's meeting for tomorrow. After looking at the calendar, I realized the meeting was scheduled smack dab in the middle of the USA versus Germany World Cup match. Well, the answer is obvious. Many companies have tried to predict the lost productivity during major sporting events. Earlier this year, Challenger, Gray & Christian calculated that the March Madness tournament cost more than $1.2 billion to American businesses and Captivate Network found that the 2012 Olympics cost U.S. companies $1.38 billion. More specifically, during the 2010 World Cup, InsideView uncovered that $121... Continue reading
Posted Jun 25, 2014 at Shopper Culture
Which group, lower-income shoppers or higher-income shoppers, do you feel values coupons more? Who do you think places more importance on coupons younger shoppers or more experienced shoppers? And why am I hearing so much about 'extreme couponing'? These questions and more are asnwered in The Checkout from The Integer Group®. Since 2010, Integer has been tracking shoppers' perceptions, habits and use of coupons. Recently, we surveyed roughly 1300 shoppers and identified why they use coupons, where they find coupons and how they view coupons today. A few highlights include: Circulars and newspapers, though they've declined, are still the top places shoppers find coupons, while on-package and mobile... Continue reading
Posted Mar 10, 2014 at Shopper Culture
Remember the Golden Age of Hollywood? Everything in Lights—the classic movie poster marquee fenced in illumination by those tiny circular bulbs. My mind can visualize the amimated scene strolling down Hollywood Blvd past Chinese Mann's Theater captivated by the brilliance. Fast-forward 80 years to me bustling down a local shopping mall hallway in search of a last-minute gift and a gleam caught my eye. I swung around to behold—marquee Lights! Adorning the window of a action sports clothing retailer was this promotion—three distinct sweepstakes positioned as the next box office smash. In the bag of retailer sales tools, the consumer sales promotion has experienced a ressurgence over the... Continue reading
Posted Jun 20, 2013 at Shopper Culture
If any of you readers have elementary aged children, you’re well aware of Pajama Day at school. Wake up and wear your jammies to school all day. Of course Moms don’t allow their girls to just wake up and go. No. They wake up, change them into new, freshly pressed pajamas, brush their hair, doll them up and then send them to school. Boys? Boys just wake up and go. Bedhead and all. But this post into about the reasons why parents want their girls looking their best and boys looking like… This post highlights how marketing to the shopper was applied to a children’s hospital -- a... Continue reading
Posted Feb 19, 2013 at Shopper Culture
Over the holiday break, I found myself immersed in a discussion pertaining to the definition of shopping. "What is shopping?" a fellow friend in shopper marketing asked. Obviously, we both agreed that picking up milk at the store or buying a pair of jeans at the mall was shopping. We agreed shopping also consisted of buying goods on Amazon and other online retailers. We even agreed that choosing a mechanic or hair stylist and other such services constituted shopping. But we differed in opinion related to experiential choices. Do individuals and families "shop" for vacations? Do parents and high schoolers "shop" for a college? It was a good... Continue reading
Posted Jan 8, 2012 at Shopper Culture
Recent data from our Checkout survey unveiled interesting data pertaining to shopping intentions during the 2011 holiday season. In September soon-to-be holiday shoppers were asked where they planned to make most of their upcoming purchases. 30% reported they planned to make most of their purchases online. That was up from 28% in 2010. And for the first time, consumers reported they plan to shop online for most purchases (30%) rather than department stores (28%). With a couple significant shopping days under our belt, we asked ourselves how does online shopping compare with brick and mortar this holiday season? Where are consumers doing most of their holiday shopping? According... Continue reading
Posted Dec 9, 2011 at Shopper Culture
Many retailers get involved in supporting charitable causes, especially during the holidays. We asked ourselves the question, what should be the role of the retailer in giving? More and more people today are disconnected from charitable organizations, but have found that brands and retailers are a key gateway to giving. As experts in shopping culture, we specifically looked into the role of the retailer for the shopper with giving on their mind. With this topic on my mind, while meandering an outdoor mall, I witnessed a key ingredient of giving. Many shoppers, on a break from the rigors of holiday shopping, were enjoying the music of a man... Continue reading
Posted Nov 28, 2011 at Shopper Culture
It's the holidays again, and let's be honest -- although its a season of giving, we all give a little to ourselves. In fact, the National Retail Federation recently reported that of the $704 dollars each shopper will spend on average this holiday, $130 of it will be on themselves. The dilemma with self-gifting, however, is missing out on the surprise. No anticipation. No acute listening while shaking and rattling. No guessing. And no tearing open the unknown. When I was younger, my sister used to buy herself a gift, actually wrap it, place it under the tree and open it on Christmas morning. Guess what big Sis;... Continue reading
Posted Nov 22, 2011 at Shopper Culture
Jamie Webb is now following The Typepad Team
Apr 16, 2010