Why is it important to ALWAYS improcve or modify a product or service? So your product or service becomes well known - This is to do with promotion and advitisment. Trying to get your products name out there. Example if more and more customers start buying it and telling friends and family about the product your name and your product will get bigger. This is called "Word Of Mouth " Increases sales renewal rates -is basically customer coming back in the store. If business is good customers will come back into your store and buy another product that they are... Continue reading

Hand warmers did'nt work when i got home - people that our product didn't work we often say to them to come back to the shop with the product with a recipt so we can offer a refund or exachange the products. The Glass Around my gel candle smashed when it got too hot. We ask them if our product endangered a customers health. Then we would tell them to come back with a receipt for the product so we could offer them a refund or exchange the product. As part of making our cusomer service better. " I bought... Continue reading

Hand warmers did'nt work when i got home - people that our product didn't work we often say to them to come back to the shop with the product with a recipt so we can offer a refund or exachange the products. The Glass Around my gel candle smashed when it got too hot. We ask them if our product endangered a customers health. Then we would tell them to come back with a receipt for the product so we could offer them a refund or exchange the product. As part of making our cusomer service better. " I bought... Continue reading

Mystery Customers- Some retailers employ customers to visit their company to analyze haow the customer service is like, then after thios they can leave feedback. Complaint Letter- This is a letter left by a cusstomers revealling the business' negative aspects. A complaint can be made by telephone, or letters. This can show the business business is developing a error in a certain area. Compliment Letter- Is a letter to a company to thank them for providing a good service or it could be a good praise. For example if i went to young enterprise Oxford school to buy a christmas... Continue reading

Staff Feedback- is when a member of staff gives feedback on how the company is doing. Normalll a member of staff pretends to be a customer and reviews the company's product and how the company is doing overall. Also staff feedback use the comments left by customers to report to their manger on the company's work. For example when a customer goes to a sho- they can leave a note about how they were treated at the shop e.g if the customer service was good/bad then when the staff read these they can go to report to their manager to... Continue reading

Customer Questionnaires - A series of questions answered by the customer about the business. When customers come to your shop or location to review your product. You could give them a questionaire to fill inn. The questionaire will help you develop or to see what product people most like and whats new out there. Customer Comment Cards - Instead of asking people questions, you can make them feel in a comment card to help them to be more honest in revealling what needs developing and what they are doing good at. A comment card can be writen by anyone who... Continue reading

Informal Customer Feedback - Is bascially when you ask a customer if everything is alright. and example of this when you have a meal and the waiter say " is everything alright", And then the customers tells the waiter his opionon or what he wants. Customer Questionnaires - This is basically market research. design a questionair about your business or about your customers for them to fill out. When you get your questionnair back then you take what they have put and listen to what they say. Customer Comment Cards- You will noramlly find this in a restruant. All it... Continue reading

Volume of marketing material sent out and responses generated - This shows how well your business is doing. it show this by how many product you sold, how much money you made, and how much profit you are getting in. Continue reading