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I worked in retail years ago. What I believe is some people don't view retail workers as human beings, and like in your case, he was obviously upset at something else and used this situation to vent his agression and anger because in most cases even angry, out of hand custies have their asses kissed by managers because they don't want to lose their business and workers are told to suck it up and not take it personally. It's not about taking it personally, it's the fact that no one deserves to be abused. You never know what's going on in someone's life. That cashier you screamed at because you brought in an expired coupon may be putting herself through school, and the like. I make it a point to always say hello, please and thank you. I wish others would at least act like grown adults. Now all you see is people chatting away on a cell phone and completely ignoring the cashier! Very sad.
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Jun 3, 2016