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Instead of guiding principles, what if we asked guiding questions? I like it.
Commented Jun 7, 2013 on Guiding Software Development with Design Challenges at Michael Feathers
Guiding Software Development with Design Challenges
There's quite a bit of bad software design in the industry and that's surprising. After all, there hasn't been any lack of guidance about design over the years. From the earliest days of programming, there have been people who've shared their experience with creating software that is easy to ...
I'm pretty sure selfless is what you're looking for
Commented Dec 15, 2012 on The opposite of selfish at Clarke Ching's Rocks and Snowballs
The opposite of selfish
I'm trying to find a word. It means the opposite of selfish. If someone is selfish they look after their own needs to the expense of others' needs. So, I'm looking for the word which describes when someone looks after others' needs at their own expense. I don't think the word I want is selfle...
This is also known as eNPS (employee NPS) and is referred to in The Ultimate Question 2.0
Commented Nov 8, 2012 on iNPS - internal Net Promoter Score at Clarke Ching's Rocks and Snowballs
iNPS - internal Net Promoter Score
iNPS: On a scale from 0 to 10 how likely are you to recommend working here to a friend or colleague? --- One of the things I am most proud of about my time at GE is that I introduced a little idea from my book into our site … and it stuck. The idea is this: Every month (or so), at our all-hands...
Lists?
Commented Oct 27, 2012 on Twitter - Signal Vs. Noise ... at Clarke Ching's Rocks and Snowballs
Twitter - Signal Vs. Noise ...
So, I follow a bunch of people on Twitter. Some of those people are rather chatty. Some of them not so chatty. I have a suspicion that I'd like to read more of the tweets written by the less-chatty folk, but odds are I'm not even seeing them because they're lost amongst the chatter. I'm thinking...
Re: How do you get back felt accountability when it is lost
My first thought is that is there any place or any instance within the organisation that is, if not a bright spot, at least a less dark spot? In an organisation as large as United, I'd expect the contempt can't be perfect just as felt accountability can't be perfect in better organisations. I'd wonder then how that exception could be exploited.
The example you provided with the pilot suggests that the underlying sense of accountability still exists but is suppressed by policy. Is there a way to create mutual support for people like this so they can maintain hope and, I suppose, what we could call resistance?
Is there weakness in current systems and policy from the perspective of what is currently valued by United management, that is cost? How might we highlight those weaknesses to begin to undermine the status quo, using their own value system, and shift toward something better?
Commented Aug 23, 2012 on Felt Accountability: Some Emerging Thoughts at Bob Sutton
Felt Accountability: Some Emerging Thoughts
This blog and much of the rest of my life were swamped last week by the intense reactions to the story about how badly United Airlines treated Phoebe and her parents when she traveled as an unaccompanied minor. You can read the blog post with the original story (and the 90 comments that were no...
I wrote a fairly long article about subtle details of stand-ups in the Agile context: http://martinfowler.com/articles/itsNotJustStandingUp.html
Commented Apr 4, 2012 on The Virtues of Standing-Up: In Meetings and Elsewhere at Bob Sutton
The Virtues of Standing-Up: In Meetings and Elsewhere
I was thinking back to some of the experiences I had over the last few weeks teaching classes to both Stanford students and executives, and watching some of my fellow teachers and colleagues in action. I realized that one of the hallmarks, one of the little signs I have learned to look for, is ...
I'd go with Merry Christmas, personalized card telling you that your current drink that you were expecting to pay for is free
Commented Dec 7, 2011 on Starbucks Holiday Gift? NOT Another 'How Smart Is Starbucks Story' at Inside Influence Report
Starbucks Holiday Gift? NOT Another 'How Smart Is Starbucks Story'
By Bobette Gorden Recently, my friend told me about a holiday card she got from her Starbucks’ barista. It was handed to her when she came in the store to get her “usual” cup of coffee. It had her name on it (spelled correctly). And it included a Starbucks gift card. We were energized by what a...
If you like Drive, I'd suggest "Why We Do What We Do" by Edward L. Deci and Richard Flaste
Commented Oct 3, 2011 on My Not Agile, Agile Reading at Adding Simplicity - An Engineering Mantra
My Not Agile, Agile Reading
If you ask people for their recommended reading on agile, you'll probably get a list of books on agile process, blogs by agile experts, and social media recommendations to follow that will be full of agile coaches. And, I wouldn't discourage you from reading any of them. In fact, I should probab...
Have you read How to Measure Anything by Douglas Hubbard?
Commented Dec 18, 2010 on Let's Kill Productivity! at Adding Simplicity - An Engineering Mantra
Let's Kill Productivity!
Yes, let's kill productivity! Okay, not productivity but all attempts to measure the productivity of software engineers. It is a flawed, pointless, futile attempt to put metrics on something that is immeasurable. The energy spent on this could be applied to far more fruitful endeavors making eve...
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