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Kate Haley
Silicon Valley/Bay Area
Kate Haley- Chief Marketing Officer at Accurate Always, Inc.
Interests: Doing anything I can add "ing" to, like hiking, running, yogaing, streaking but not arson. Just kidding, of course I'm into arson. Parrots that argue with me and win, vintage telephony, all things Voxida, sneaking out of work to go hit the beach by Mavericks and testing how much i can say in this blog before someone wheels in a team of editors.
Recent Activity
Too Bad AT&T Didn’t Have Voxida CenterSecure
In April, it was all over the news that the FCC fines AT&T $25 million for data breach affecting an impressive 280,000 customers. You might have read about it, but in case you missed it, AT&T call center contractors collected personal information of 280,000 subscribers from November 2013 to April 2014. The stolen customer data included names, personal information and... Continue reading
Posted Jul 22, 2015 at Call Center Recording & Contact Center Quality Monitoring News
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Voxida CenterSecure™ Wins Second for Innovations in Security and Assurance in Pipeline Awards
Accurate Always was recognized in Pipeline Publication’s Awards this year. I got to attend the event in Nice, France and I couldn't be more grateful to the esteemed panel of industry analysts, judges and Pipeline's core team. Read the full release on the recognition Voxida CenterSecure received here. Continue reading
Posted Jun 10, 2015 at Call Center Recording & Contact Center Quality Monitoring News
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Just Nominated for Pipeline's Innovation Award- Dr. Evil Couldn't be More Impressed
This is the first we’ve said on this but we were nominated on Friday for the Pipeline Publications Innovations award for our advancement in enterprise communications security auditing. This was for a product announced the day before*. If you’ve even been in a startup, even a well-established one, you know what that means and how much work was still ahead... Continue reading
Posted May 4, 2015 at Call Center Recording & Contact Center Quality Monitoring News
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Warmest Holiday Wishes and a Huge Thanks from Kate
Posted Dec 22, 2014 at Call Center Recording & Contact Center Quality Monitoring News
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Are you risking a $10,000,000 fine this year?
Navigating the legal landscape of call recording notification law can be challenging but recording calls in a non-compliant fashion can have major financial repercussions for small, mid-sized and enterprise call centers. See the state by state and international call recording notification law standards from Accurate Always. Continue reading
Posted Oct 2, 2014 at Call Center Recording & Contact Center Quality Monitoring News
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Cheat Sheet - Call Recording Laws for Healthcare
Healthcare organizations need to know about call recording notification requirements. A cheat sheet is provided by Mollie Harstad of Accurate Always, Inc. Continue reading
Posted Sep 24, 2014 at Call Center Recording & Contact Center Quality Monitoring News
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Always do the Unexpected in Startups. Sometimes it's Even More Hygenic.
Starting up never seemed to strangely hygienic and memorable. High-five your way to glory. Continue reading
Posted Aug 12, 2014 at Startup Ninja: All Startups, All the Time
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Uh, Hello... a Call Center is Only as Good as its CSRs
Once again, a call center agent steps in it. And brings another CSR along for the ride. Continue reading
Posted Aug 8, 2014 at Startup Ninja: All Startups, All the Time
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Her Life's Work? To Inspire. RIP Avis, 86 Year Old Queen of Vertical Caving
A dear family friend passed away a few days ago and it got me thinking about our real work as female leaders in our corporations and communities. The following short clip shows two record breakers: Avis and a 9 year old girl, who was her caving partner. (Wow, right?!) If anyone ever doubts where we stand, how we can move into and climb out of challenging spaces, and what an everyday legacy we create, call on Avis. I am humbled and grateful for such a role model. Continue reading
Posted Jul 10, 2014 at Startup Ninja: All Startups, All the Time
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Accurate Always Announces Call Recording and Maintenance Solution for OTC Market Participants; Voxida System Helps Firms Meet CFTC Phone Record Retention Requirements
Continue reading
Posted Jun 20, 2014 at Call Center Recording & Contact Center Quality Monitoring News
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How My Three Year Old Became COO -- and Why it Rocked.
Posted Jan 28, 2014 at Startup Ninja: All Startups, All the Time
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Accurate Always Releases Updated Capabilities Statement for Governmental Markets
Accurate Always, Inc today announced the release of its Core Capabilities Statement for governmental markets, which highlights past successes on diverse military, healthcare and aviation projects. The updated Capabilities Statement details additional key differentiators and core competencies from the company. Learn more about Accurate Always' communications recording systems for aviation, defense and other governmental markets now. Continue reading
Posted May 20, 2013 at AAI | Aerospace and Defense Technology Blog
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Voxida Voice IP Call Recording Software Listed in the Cisco Marketplace
Love Cisco? We do too. You can now see Accurate Always' Voxida Voice software which records Cisco IP voice and video in the Cisco marketplace. You may also want to check out Accurate Always' Cisco IP call recording systems on the corporate site. Continue reading
Posted Apr 17, 2013 at Call Center Recording & Contact Center Quality Monitoring News
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We've Never Been So Excited to See Tech That Disables Ours - Go CHAMP!
We never thought we'd write a post like this but Boeing has really wowed us. Their new Counter-Electronics High Power Microwave Advanced Missile Project (CHAMP)has made history, providing a non-kinetic alternative to existing missile technology and providing to be a win for the whole EMS community. "This technology marks a new era in modern-day warfare," said Keith Coleman, CHAMP program manager for Boeing Phantom Works. "In the near future, this technology may be used to render an enemy’s electronic and data systems useless even before the first troops or aircraft arrive." Yes, that includes COM, and the tech that records... Continue reading
Posted Oct 26, 2012 at AAI | Aerospace and Defense Technology Blog
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Why We're All About the Youngsters at the AOC Show
Accurate Always' commitment to recruiting the next generation of spectrum warriors and younger Crows after the AOC 2012 show. Continue reading
Posted Oct 9, 2012 at AAI | Aerospace and Defense Technology Blog
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No Pink Slips During Sequestration?
Sequestration is often a dirty word. While one can only speculate as to what the coming months will hold, it should be noted that Obama administration again has told defense firms that they shouldn't issue layoff notices because of sequestration and additionally has offered a deal. Read more. Continue reading
Posted Oct 1, 2012 at AAI | Aerospace and Defense Technology Blog
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Meet the Voxlets, Who Make Voxida Great
Posted Sep 19, 2012 at Call Center Recording & Contact Center Quality Monitoring News
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This Just In!
Rich Steeves of TMC Media just released a press piece on Accurate Always and what sets us apart. "There are several ways to measure the success of a company. One might consider profits or growth or volume of sales. But sometimes analysts can get lost in matters of dollars and cents, forgetting that business transactions are really about people, and... Continue reading
Posted Aug 8, 2012 at Call Center Recording & Contact Center Quality Monitoring News
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Shedding a Light on VoIP Call Recording Methods
Accurate Always provides the low-down on recording enterprise VoIP calls in contact centers and governmental organizations. Continue reading
Posted Jul 31, 2012 at Call Center Recording & Contact Center Quality Monitoring News
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Partner Up! Call Recording Reseller Partnerships Possible
A short piece about Accurate Always' authorized partner program for those who resell and support the Voxida call recording solutions for governmental organizations and contact centers. Continue reading
Posted Apr 14, 2012 at Call Center Recording & Contact Center Quality Monitoring News
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Mission 2012: Time to Go Green, Make Toast and Lose That Faulty Call Recorder Already
Replacing your digital or VoIP call recording system? Voxida certainly replaces a ton of these legacy boxes. Here's a few updated ideas of what to do with your's. Continue reading
Posted Apr 10, 2012 at Call Center Recording & Contact Center Quality Monitoring News
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Call Center Agent Training, Lingo and Law
We believe education is a darned good thing. Most of our customers already frequent Voxida U, the online manager, supervisor and call center agent training resource for all varieties of customer contact centers that quality monitor and record calls with Voxida. We also offer some resources on the main Accurate Always site for the public. You can check out the... Continue reading
Posted Nov 30, 2011 at Call Center Recording & Contact Center Quality Monitoring News
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All the World Loves a Lover and Other Marketing Tips
Where would the world be without MANDOM? Charles Bronson really rocked this ad. If you are looking for excellence in advertising, look no further. If you are looking for cologne that smells like gasoline, well, you're all set there too. Continue reading
Posted Oct 25, 2011 at Startup Ninja: All Startups, All the Time
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Steve Jobs Was a Total Phreaker
Steve Jobs phreaked out. This post shares a bit lesser-known Steve Jobs history and is a heart-felt tribute to his being "insanely great." Continue reading
Posted Oct 6, 2011 at Call Center Recording & Contact Center Quality Monitoring News
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Dust Mops Ops- How to Really Sweep a Room
Know why office cleaning isn't to be left to civilians? We do. Continue reading
Posted Aug 23, 2011 at AAI | Aerospace and Defense Technology Blog
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