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Karen Huffman
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Thank you, Marie, for posting your key takeaways on your blog. Visit SLA's Unconference wiki to learn more about the Unconference model and this session: http://wiki.sla.org/display/unconf/SLA+Unconference+Session+No.+7+-+Change+~+Managing+It%2C+Surviving+It%2C+Thriving+on+It?focusedCommentId=33587632#comment-33587632