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- So you can make your company and product more well known. In Traditional Originals this is important as we are not well known, so we need to improve our product in order to make more customers know about the business. - Increase sale renewal rates. This is important to our business as if customers continually come back to buy our products this will lead to more sales which will increase our profit. - Catering to the customer needs and therefore building a good reputation. Traditional Originals need to do this as then the customers will come back and also... Continue reading

1) Hand Warmers didn't work when i got home:if a customer had this problem then i would firstly make sure they weren't working, then if they weren't i would ask the customer if they would either like to swap it for another which does work or if they would like a full refund on the hand warmers. 2) The glass around my gel candle smashed when it got too hot: i would only let the customer exchange it for another candle but wouldn't offer a full refund as they don't usually smash from getting too hot. 3) I brought the... Continue reading

Informal Customer Service: this is usually when employees ask you questions, this is an easy and informal way of getting customer feedback. for example when you go to a restaurant the waiter asks you how your meal is and if there is any problems with it. if the messages are important they will be then passed on to the manager. Customer Questionnaires: this is when companies send out questionnaires to previous and existing customers so they know why people are buying from them, and why they aren't buying from them questionnaires also find out about the customer and who they... Continue reading

No. of queries or complaints about your products or services: If you get a high number of complaints about your product or services it shows that your company needs to work on its customer services. for example this is a complaint made about a customer who purchased a stereo system. 'In November I bought a Sony midi system from Dixon’s store. At the beginning of June the following year the system broke down, I took it back to the store. They looked at their records and said they could not deal with it' this shows bad customer services as the... Continue reading

Year 11 Student at oxford school sudying Business & Enterprise, English, Maths, Science, History, Drama and R.E Continue reading

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