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Kiyoshi .
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I have this problem also. I have been able to remove them using the Dolphin browser on my phone; but not using my laptop.
The address is to the Nearest Netflix Shipping Facility with a PO Box, City State shown for legal reasons (i.e. every item mailed must have an address.) The return(ed) envelopes are placed into coroplast trays which are placed into wheeled containers, called APCs. The APCs are trucked to the (see above.) So in short the address is ignored. The return address is where the netflix was shipped from, which may not always be the nearest netflix facility. BTW I work at a USPS processing facility where this happens at. This is the most effecient way for Netflix to get the disc back as soon as possible.
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Jan 19, 2011