Oxford Spires Academy cake and cookie sale by Klarissa, Carriann and Carley We will be doing a cookie and cake sale in school and would like to get our customers feedback. The cookie and cake that we will be selling with be personalised to our school houses colours. we will put up posters around school and speaking to must of you, to let you know when our sale is. the posters will tell you the exact date and what time as we are not sure at the moment. we will be selling the cookies for 50p and the cakes for... Continue reading

Informal customer feedback this is where a manger gets told by its customers, how the business is doing, how it can improve, what their doing well and any other information the customer feel the manger should know. Eg. When you go to Nando’s and they ask you for feedback about how you think the service was and what you liked about their service. Customer questionnaire This is where a business will hang out a piece on paper or a leaflet with questions that they like the customers to fill out. So like all business they like to know where they... Continue reading

-Measuring customer service Sales renewal rates Repeat business. How often a customer goes back to the business. If one of your customers has to keep getting back to the business it either means that they have a question or there is a problem with the product. Or this could mean that if a customer likes your business they will keep coming back to use it again, eg. Thorpe park will have regular customers that keep coming back to use their business. No. of queries or complaints about your products or services. Measure how well you’re doing by numbers of complaints.... Continue reading

This is important because these are the main skills you need for customer service. If you don't use these then your customer service will be very poor, and this may make customers not return to your business. Continue reading

Share what's interesting to youTime taken form order to delivery if you are slow at ordering and delivering it’s bad but if you are fast then its good! Some companies will record the time that it takes them to deliver their products and they will work out an average time they will deliver it in. If the shop doesn’t have the product in their store they will order it and deliver it to your house, Eg: Tesco say they will take 2-5 working days to get the delivery to you. Continue reading

Share what's interesting to youVolume of marketing materials sent out and responses generated Number of adverts sent out a how many responses they get back from it. some companies send out new deals and offers to their customers emails. Thorpe park will send people offers and count how many replies they get. Continue reading

Share what's interesting to youNo. of contact with a customer each month Contact with your customer, if you have a lot then its bad customer services but if its little then good. Eg. BT get a lot of calls each month with customers complaining about their internet not working. Continue reading

Share what's interesting to youAverage order-fulfilment times Average time you take to complete orders. most big stores have an average delivery time that The will usually deliver your product in. Eg : Argos say every 2- 5 working days for your delivery Continue reading

No. of damaged or faulty goods returned Number of goods that get sent back. If a lot of damaged or faulty goods are returned this means that bad customer services is implied. Eg. Microsoft receives a lot of complaints about their Xbox being damaged or faulty and having to be sent back for repairs. Continue reading

No. of complaints about your employees. If you get loads of complaints about your employees it obviously means that they are either rude to their customers or are no help and not doing their job properly. Eg. Like in some shops you will get staff standing around doing nothing. Continue reading

No. of queries or complaints about your products or services. Measure how well you’re doing by numbers of complaints. When people come in or ring the business about complaint on their products they have to record how many they get so that they can improve on their products faults. Eg. Virgin trains get some complaints about trains being delayed or late. Continue reading

Sales renewal rates Repeat business. How often a customer goes back to the business. If one of your customers has to keep getting back to the business it either means that they have a question or there is a problem with the product. Or this could mean that if a customer likes your business they will keep coming back to use it again, eg. Thorpe park will have regular customers that keep coming back to use their business. Continue reading