customer feedback is when a waiter asks you at the end of your meal how did you find it. this is an easy way of getting customer feedback about your business Continue reading

this is how many times a customer talks to the business, the less you have the better because when i bought my 37inch tv for my roon from currys the buttons on the side wasnt working so i went back and complained about the faulty product Continue reading

time taken from order to delivery is basicly how long the goods you buy from another company takes to arrive at your door step Continue reading

comment cards is a little piece of card that is left near the door so when the customer leaves the business he/she can write what they thought or it is givin to you from the staff at that business. they are there so you canwrite a little note about you thoughts on the business. Continue reading

informal customer feedback? customer feed back is when a customer is been asked to fill out a form abouthow they feel about the business wether they thought it was good or what they thing needs improvments Continue reading

customer questionaires/momment cards customer questionaires/comment cards, this is what most businesses give out to their customers. the staff are trying to find out information about their business from the customers. the might say that they like it or what they dislike and what they think needs improvement Continue reading

Staff feedback? staff feedback is when a staff gives their opinion aout the business they work for to the employees for possible improvement; they can make both positive and negitive coments. e.g. Thorpe Park, their staff will ask customers about who there day is and if there is any complaints about the park then the staff will come and tell the manager of Thorpe Park so they will improve it Continue reading

Mystery Customers? mystery shopers is someone that will go into the business as a normal customer and find out information like how good the quallity of the product is and how well the staff behave infront of you. Continue reading

complaint letters/Compliment letters? complaint letters is when a customer writes a letter to the business about what the didn't like, and what they should improve on. This way employees can learn from their mistakes e.g. Thorpe Park gives out letters for the customers each and every day. Why ? so they can know what the customers liked and what the disliked about there day and what customers think should be changed Continue reading