I agree with United being the "worst" of airlines and this article scares me to death as I sometimes bring my grandchildren unaccompanied from AZ to OR. I have had two different personal nightmares stories with my travels on United. I disagree with comments that it is our fault if we continue to fly with them. 1. We have a small airport with United Express connecting to flights with United and prices are double just to fly to a hub. The nearest major airport is a 4hr drive away. 2. Not everyone can afford to upgrade to 1st class. I have to to search for flights based on cheap costs.This year I couldn't afford the outlandish costs to bring my grandchildren here. Flights prices have doubled and tripled plus the fees for unaccompanied children and baggage fees.