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Lucia Pena
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I agree with United being the "worst" of airlines and this article scares me to death as I sometimes bring my grandchildren unaccompanied from AZ to OR. I have had two different personal nightmares stories with my travels on United.
I disagree with comments that it is our fault if we continue to fly with them.
1. We have a small airport with United Express connecting to flights with United and prices are double just to fly to a hub. The nearest major airport is a 4hr drive away.
2. Not everyone can afford to upgrade to 1st class. I have to to search for flights based on cheap costs.This year I couldn't afford the outlandish costs to bring my grandchildren here. Flights prices have doubled and tripled plus the fees for unaccompanied children and baggage fees.
United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
My colleague Huggy Rao and I have been reading and writing about something called "felt accountability" in our scaling book. We are arguing that a key difference between good and bad organizations is that, in the good ones, most everyone feels obligated and presses everyone else to do what is in...
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Aug 15, 2012
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