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As Dr. W. Edwards Deming famously said, "Don't just do something - stand there!"
He argued there are times when managers are just tampering with a system by overmanaging things... this can actually increase variability in a system and hurt quality or other system performance.
But we all feel tempted by the idea that it's better to do something than nothing... but not always.
Commented Jun 26, 2012 on Check-out J. Keith Murnighan's "Do Nothing" for Strange and Fact-Based Advice at Bob Sutton
Check-out J. Keith Murnighan's "Do Nothing" for Strange and Fact-Based Advice
Kellogg professor J. Keith Murnighan, my colleague and charming friend, has just published a lovely book called "Do Nothing." I first read the manuscript some months back (and thus could provide the praise you see on the cover) and I just spent a couple hours revisiting this gem. This crazy ...
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Jun 26, 2012
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