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MarkGraban
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As Dr. W. Edwards Deming famously said, "Don't just do something - stand there!" He argued there are times when managers are just tampering with a system by overmanaging things... this can actually increase variability in a system and hurt quality or other system performance. But we all feel tempted by the idea that it's better to do something than nothing... but not always.
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Jun 26, 2012