Practice considerate communication by attempting to understand others’ perspectives. Use honoring and appreciative language, and avoid accusatory or resentful approaches. Strive for face-to-face communication that builds relationships. Indirect connections like the telephone, email or social media are often necessary, but none can compete with an in-person dialogue. Let people see how much you care when you talk with them. Continue reading

Leaders continue to assume greater responsibilities and pressures as markets and technologies call for increasingly faster commerce, responses and results. Information overload and business volatility have become the norm, requiring nimble management and staff interconnection. Leadership success depends on a most essential professional skill: strategic communication. Continue reading

Leaders continue to assume greater responsibilities and pressures as markets and technologies call for increasingly faster commerce, responses and results. Information overload and business volatility have become the norm, requiring nimble management and staff interconnection. Leadership success depends on a most essential professional skill: strategic communication. Continue reading

Leaders fail to use information efficiently in three distinct ways, each with a specific cause and solution. Continue reading

Of all the skills leaders require today, perhaps none is as challenging as adequately processing information. The ability to spot holes in data, conceive solutions and analyze results calls for sharp thinking. Continue reading

A fast-paced culture requires precise planning, effective decisions and timely actions, all relying on dependable information. Leaders who want to move their organizations forward must gather evidence, ask the right questions, verify presumed facts and decipher vast amounts of data. Continue reading

In this over-information age, an alarming number of business plans fail because leaders ignore the facts needed to make sound decisions. Misguided perspectives can be blamed on a lack of data, wrong data or the inability to understand relevance. Even in hindsight, some leaders fail to see what went wrong. Continue reading

When we work for problem solvers, our survival depends on understanding how they think and feel. Troubleshooters feel threatened when things go wrong and problems have no readily apparent solutions. They fear their analytical skills—and, by extension, they themselves—are inadequate. A loss of control over circumstances adds hopelessness to the mix. Continue reading

Problem solvers look at circumstances with a critical eye, never assuming systems work as well as they should. They’re motivated by risk mitigation and view problems in procedures or systems as weaknesses that jeopardize their future. Continue reading

Problem solvers look at circumstances with a critical eye, never assuming systems work as well as they should. They’re motivated by risk mitigation and view problems in procedures or systems as weaknesses that jeopardize their future. Continue reading

Many employees long for leaders who can solve workplace problems—from flawed systems and procedures to inconsistent policies and managers. They want their leaders to see through the trees and attack forest-sized issues, with the discernment and authority to fix them one by one. Continue reading

McKinsey’s consultants advise leaders to remember they needn’t know everything. Strong leaders tap the resources at their disposal and admit they can’t do everything themselves. Such transparency also raises the trust they earn. Greater support from respectful followers eases trying to be right, as our culture defines it. Continue reading

In our fast-paced world, important issues never become simpler, only more complex. You have less time to take each course of action and make each choice, with an ever-increasing impact on outcomes. Decisions that don’t go well are critiqued and analyzed. The need to make good decisions has never been more paramount—not just for leaders’ well-being, but for everyone under their authority. Continue reading

The pressures and expectations that face leaders in today’s demanding climate may prompt a skewed, rushed or compromised decision process. But leaders who approach decisions with objective, rather than subjective, criteria can maximize their organizations’ potential. Continue reading

An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—the kind that receive extra publicity because of the adverse impact on their organizations, people and communities. Continue reading

As with many aspects of leadership, the direct approach is best. Facing fears is no exception. With the help of an executive coach, you can craft a plan to deal with your fears head-on. Continue reading

As with many aspects of leadership, the direct approach is best. Facing fears is no exception. With the help of an executive coach, you can craft a plan to deal with your fears head-on. Continue reading

Leaders who convert critiques into improvements develop the strongest followings and have the fewest fears. They not only welcome feedback, but they request it. They view constructive feedback as free self-development lessons. Continue reading

Self-confident leaders have a support network of solid relationships, which helps reduce fears and fosters unity. Trusted and respected friends can offer critiques without causing offense. We know our friends won’t discard us, which diminishes any fears of rejection. Building relationships with colleagues and subordinates similarly helps you grow and improve. Continue reading

A lack of self-confidence causes leaders to second-guess themselves and doubt their own abilities. This stifles progress, and the entire organization perceives what’s happening. Unconfident leaders cause staff to lose trust and hope. Everything tumbles downhill from there. Continue reading

Fearful leaders often cannot deal with difficult issues or conversations, so moderate troubles balloon into true crises. They also resist taking the risks necessary to move their companies forward. Continue reading

Companies face myriad threats: a volatile economy, politics, cost overruns, competition and disruptive technology, among others. But there’s a particular internal threat that can dwarf them: fear at the leadership level. Continue reading

When leaders have a more positive character, their thoughts, behavior, instincts and responses are more receptive to organizational needs. They see a brighter future in which problems become opportunities. Continue reading

A positive culture clearly drives performance, which translates into greater prosperity for everyone. Only when leaders embrace this concept can they make cultural changes that profoundly benefit their organizations. Continue reading

Negativity and discord have reached historic levels in our culture. Most aspects of our lives are widely affected by worsening attitudes, constant complaints and pessimistic mindsets. Like a virus, they spread easily, even when unwarranted. Continue reading