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Mcqjunk
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See if they can go to Change.org and start a petition. Anyone who's ever signed a petition there will get an email to read her story. I would petition to have the parents reimbursed, have them pay for her camp for next year, fire their outsourced company, and everyone involved. And then reevaluate their policies. This wasn't just luggage, this was a child!
United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
My colleague Huggy Rao and I have been reading and writing about something called "felt accountability" in our scaling book. We are arguing that a key difference between good and bad organizations is that, in the good ones, most everyone feels obligated and presses everyone else to do what is in...
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Aug 15, 2012
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