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M. Hale
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The Human Fund!!!!
What Reed Hastings is trying to say is that he really takes your concerns seriously but Netflix is going to do whatever it wants because it has become the typical, soulless US corporation. Netflix had a unique culture and relationship built between itself and its customers. Then they decided to start expanding, buying up a bunch of streaming content that has questionable value to me and others based on comments on Hacking Netflix. All of the expansion and content costs money. Instead of finding a way to pass on that cost to the customers and retain the relationship (smaller price increase perhaps), Netflix just blasted through a huge price increase assuming everyone wouldn't get mad because we love Netflix so much. There is only so much you can do to the customer before people get pissed at you. Try keeping that relationship positive now Netflix. Stay classy now....
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Jul 26, 2011