John Reed's Profile

BPO Sector Remains the Top Industry for Job...

BPO Sector Remains the Top Industry for Job Vacancies http://ping.fm/kEKwi Continue reading

Posted Jan 11, 2012 at John Reed's blog

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Predicting New Compliance Reasons to Outsource for...

Predicting New Compliance Reasons to Outsource for 2012 http://ping.fm/UlhtM Continue reading

Posted Jan 9, 2012 at John Reed's blog

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Call Center Services Tactical Analytics...

Call Center Services Tactical Analytics http://ping.fm/TaexU Continue reading

Posted Jan 9, 2012 at John Reed's blog

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Power Words Can Help Call Center Workers Reduce...

Power Words Can Help Call Center Workers Reduce Stress http://ping.fm/7Lo39 Continue reading

Posted Jan 8, 2012 at John Reed's blog

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Accelerating Growth of Contact Center Industry...

Accelerating Growth of Contact Center Industry This Year http://ping.fm/lA4ow Continue reading

Posted Jan 8, 2012 at John Reed's blog

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Effective Ways to Win Back Customers...

Effective Ways to Win Back Customers http://ping.fm/unToT Continue reading

Posted Jan 5, 2012 at John Reed's blog

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Utilizing Tele-Contact and Reverse-Offshoring...

Utilizing Tele-Contact and Reverse-Offshoring Solutions of Outsourcing http://ping.fm/nI28u Continue reading

Posted Jan 5, 2012 at John Reed's blog

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Build Your Own Virtual Call Center At Home...

Build Your Own Virtual Call Center At Home http://ping.fm/sU5oe Continue reading

Posted Jan 3, 2012 at John Reed's blog

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Philippine BPO Industry http://ping.fm/U2KrX

Philippine BPO Industry http://ping.fm/U2KrX Continue reading

Posted Jan 2, 2012 at John Reed's blog

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5 Things You Must Know About Virtual Contact...

5 Things You Must Know About Virtual Contact Centers http://ping.fm/sglrm Continue reading

Posted Jan 2, 2012 at John Reed's blog

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New Capabilities in Contact Center Technology...

New Capabilities in Contact Center Technology http://ping.fm/emPFs Continue reading

Posted Jan 2, 2012 at John Reed's blog

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How to Measure Agent Performance and Capacity:...

How to Measure Agent Performance and Capacity: http://ping.fm/YDT1L Continue reading

Posted Sep 8, 2011 at John Reed's blog

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Buzzing the Virtual Call Center:...

Buzzing the Virtual Call Center: http://ping.fm/f08lJ Continue reading

Posted Sep 8, 2011 at John Reed's blog

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How to Handle Call Center Dilemma:...

How to Handle Call Center Dilemma: http://ping.fm/Y9wnv Continue reading

Posted Sep 8, 2011 at John Reed's blog

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Panoramic View of Virtual Call Centers:...

Panoramic View of Virtual Call Centers: http://ping.fm/hI94Z Continue reading

Posted Sep 7, 2011 at John Reed's blog

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Economic Floaters: http://ping.fm/xaWIJ

Economic Floaters: http://ping.fm/xaWIJ Continue reading

Posted Sep 7, 2011 at John Reed's blog

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Where Have They Gone?: http://ping.fm/vCbMc

Where Have They Gone?: http://ping.fm/vCbMc Continue reading

Posted Sep 7, 2011 at John Reed's blog

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Inbound Fundamentals: http://ping.fm/YD7of

Inbound Fundamentals: http://ping.fm/YD7of Continue reading

Posted Sep 6, 2011 at John Reed's blog

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Compromising Training Is Equivalent to Gambling on...

Compromising Training Is Equivalent to Gambling on Quality: http://ping.fm/5letp Continue reading

Posted Sep 6, 2011 at John Reed's blog

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Technological Advancement Leads To Success:...

Technological Advancement Leads To Success: http://ping.fm/qstSx Continue reading

Posted Sep 6, 2011 at John Reed's blog

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Distress in Globalization : http://ping.fm/1qjWy

Distress in Globalization : http://ping.fm/1qjWy Continue reading