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compliment letters is when a customer likes the...
compliment letters is when a customer likes the service the business provided and they write a letter saying how good it was. a real life example would be pc world when somone goes to buy a computer or laptop ect there services is fast and good they serve you in between 10 to 15 mins. Continue reading
Posted Feb 24, 2010 at mohammed miah
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complaints letters - if a customer makes a...
complaints letters - if a customer makes a complaint either by telephone or letter this indicates a possible problem area a real life example would be argos when they sell faulty goods. you would send a complaint letter to say your not happy Continue reading
Posted Feb 24, 2010 at mohammed miah
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mystery customers is when a staff goes to there...
mystery customers is when a staff goes to there own shop acting like a customer they buy some products see the way in which the service is delivered and the attitude of the staff. tesco sends mystery customers to its stores. Continue reading
Posted Feb 24, 2010 at mohammed miah
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staff feedback is valuable for two reasons first...
staff feedback is valuable for two reasons first mNY staff deal directly with external customer the real life example would be teachers meating when they talk to each other. Continue reading
Posted Feb 24, 2010 at mohammed miah
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customer comment cards is the customers opinion...
customer comment cards is the customers opinion about the business.a real life example would be cafes they would ask you did you like the service they provied. Continue reading
Posted Feb 24, 2010 at mohammed miah
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customer questionnaires are when a business asks...
customer questionnaires are when a business asks what you like about there business a real life example would be school they give questionnaires about what do you like about the school and there service. es Continue reading
Posted Feb 24, 2010 at mohammed miah
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