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I am really enjoying your chronicles of the social CRM as a new discipline. There is a primordial soup of ideas and a few folks like yourself have taken on the task of selecting, shaping, curating and defining these ideas into crisp concepts and birth a whole new discipline. I can't wait for your next year and how it shapes all of our thinking. Personally, I will be focused on how social is impacting the world of customer care. I would love to share and help you in any way I can. Warm Regards, Munish |
Toggle Commented Jul 6, 2010 on Closing the Loop: A New Beginning at PGreenblog
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Jul 6, 2010