S@D1Q1’s Favorites

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volume of markting material sent out and responses generated. if you send out loads of advertes and get response that is good customer service for e.g dominos send out menus of they pizzas so you order and bye it. Continue »
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sales renewal rates customers coming back and back agian. for e.g bus pass is a guarantee of repiting business. for e.g if you need books from library in oxford school you can borrow them for sertain amount of days. Continue »
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no. of queries or complaints about your products or services. if you have alot of complaints about your products it means your delivering poor customer servise. if theres alot of complants about your products thats poor customer service. Continue »
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no of complaints about your employees if you have got alot of complantes you have poor customer servise. if you get complantes about an employ thats poor customer service. Continue »
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no. of damaged or faulty goods returned if the products have soming is wrong with it. that is poor customer servise. for e.g if you buy a mp4 and its something wrong about it then you have two send it back. thats bad customer service. Continue »
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average order- falfilment times. the average time for you to get your product or servise when you go to get your food it take ages. for e.g you bye something online and it says delivery next day and it takes 3 days. Continue »
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no. of contacts with a customer each month. the number of time the customer has countact the business about that customer service if you something of of argos and you keep going to exchange thats not good customer service the customers well get impatients have to keep returning the products. Continue »