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Call AMEX and ask for dispute resolution. Explain simply that the product you received was not what they represented and it isn't usable. Tell them you have been unsuccessful getting a refund or an appropriate replacement. They will credit the charge to you first and make inquiries to Adobe. When the money is now back on your side of the ledger, it is Adobe's problem to show you owe it instead of your problem to prove you don't. I have found AMEX to be very helpful in these situations. Of course, I never put a charge in dispute unless I am absolutely in the right and have it all documented, as you seem to.
Toggle Commented Nov 13, 2010 on Why I might agree with Steve on Adobe at Applepeels
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Jul 18, 2010