Complaint letter- this is when someone would send a letter of complaint when they are not happy with something, Tesco's invite people to write in if they have had problems with customer service/product - this will help improve their service. Compliment letter - this is when a customer would write in to appreciate the service they had. so customer will write in to thorpe park to say that they have had a good day out. Continue reading

Mystery Customers - Mystery Customers are people companies would send to their stores to check how it is running. Tesco's would send a mystery shopper to see how they are doing, they will inspect the ques, shelves, staff customer service etc. Continue reading

staff feedback- staff feedback is when staff get togther and talk about what they can do to get better. in schools teachers get togther to swap ideas. Continue reading

comment cards- a comment card is what a customer use to leave comment because if your in a restaurant and the waiter may forget to give your comments back to the chef so you get a comment card. Continue reading

customer questionnaires - a questionnaires is a paper which is used to get info form your customers. thorpe park use questionnairs to find out what there customers think about there customers and service. Continue reading

Customer Feedback is when staff ask customers in a restaurant how was the food. this is a esay way to get feedback other methods include watching customers as they enter, leave and chat to them. Continue reading

Time taken from order to delivery is how long it takes the item to get to you. if it takes long to get to you it bad customer service. if you order somthing from argos and they say 2 days and if it take longer than they say that is bad customer service. Continue reading

no. of damaged or faulty goods returned if the products have soming is wrong with it. that is poor customer servise. for e.g if you buy a mp4 from argos and it has something wrong about it then you have to send it back. thats bad customer service. Continue reading

sales renewal rates customers coming back and back agian. for e.g bus pass is a guarantee of repiting business. for e.g if you need books from library in oxford school you can borrow them for certain amount of days. Continue reading

no. of queries or complaints about your products or services. if you have alot of complaints about your products it means your delivering poor customer servise. if theres alot of complants about your products thats poor customer service. Continue reading

no of complaints about your employees if you have got alot of complantes you have poor customer servise. if you get complantes about an employ thats poor customer service. Continue reading

average order- falfilment times. the average time for you to get your product or servise when you go to get your food it take ages. for e.g you bye something online and it says delivery next day and it takes 3 days. Continue reading

no. of contacts with a customer each month. the number of time the customer has countact the business about that customer service if you something of of argos and you keep going to exchange thats not good customer service the customers well get impatients have to keep returning the products. Continue reading

volume of markting material sent out and responses generated. if you send out loads of advertes and get response that is good customer service for e.g dominos send out menus of they pizzas so you order and buy it. Continue reading