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Looking forward to Part II and will add Fred's book to my ever expanding amazon wish list :)
Thanks!
Respectfully,
Paul Castain
Do Your Customers Sabotage or Promote Your Success? Part I
Walt Disney once said, “Do what you do so well that they will want to see it again and bring their friends.” Sam Walton, the founder of Walmart said, “There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhe...
Some great food for thought!
Your 3rd point is well taken with regard to the time. I've met several reps who feel that the confirmation of the allotted time is asking for trouble. Personally, I would rather know my landscape upfront than have any surprises.
Respectfully,
Paul Castain
http://yoursalesplaybook.com
The Art and Science of Managing Customer Conversations
As we move from a pitch-driven economy to a conversation-driven economy, we need to pay more attention to how we plan, initiate, and manage customer conversations. In the past, salespeople were told that knowledge was power, and all they had to do was show up, identify the need, share their know...
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Jun 3, 2010
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