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Pete_McD
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My recent (and ongoing) dealings with Directv's Customer Service has been anything but pleasant. My first call on 4:50 pm 6/18, handled by Dwayne, was to cancel my NFL package, It wasn't. My next call due to being billed for the NFL package, was on 7/30 @ 4:20 handled first by Tracy, who transferred me to Michelle ( in moving) who transferred me to Ronald. Ronald did cancel the NFL package and issued a credit of $45.80 + $2.75 tx ( $48.55). When I checked the Recent activity for my account, there was a "Cancellation fee of $45.80 + $2.91 tx leaving me to OWE $2.91. On 8/4 I called a THIRD time & was handled by Josh, to get the billing issue resolved and to remove auto-pay (loss of trust). After reviewing the activity on my account it looked like this: Recent Transactions View your Last Statement Date Access Card Description Amount Tax 08/04/2007 xxxxxxxx0632 NFL SUNDAY TICKET - Pre-Ssn Sprt Cxl $-45.80 $-2.75 08/04/2007 xxxxxxxx0632 NFL SUNDAY TICKET - Cancelled Order $48.55 $2.91 08/04/2007 xxxxxxxx0632 NFL SUNDAY TICKET - Cancelled Order $-48.55 $-2.91 07/30/2007 xxxxxxxx0632 NFL SUNDAY TICKET - Cancelled Order $48.55 $2.91 07/30/2007 xxxxxxxx0632 NFL SUNDAY TICKET - Pre-Ssn Sprt Cxl $-45.80 $-2.75 07/28/2007 xxxxxxxx Payment - CCard $-114.22 $0.00 07/28/2007 xxxxxxxx Monthly Bill $0.00 $0.00 07/28/2007 xxxxxxxx0632 Additional Receiver - Charge $4.99 $0.30 07/28/2007 xxxxxxxx0640 TOTAL CHOICE-no locals $44.99 $2.70 07/28/2007 xxxxxxxx0640 NFL SUNDAY TICKET - Charge $45.80 $2.75 Resulting in a FOURTH call today, handled by Marvin to correct the discrepancy in the credit from canceling the NFL package. After a hold of over 10 min. I was assured it was corrected. I checked the Activity log on my account after 5 hours and it has not changed. After being a Directv customer for almost 8 years, this kind of treatment is insulting to say the least. I realize the discrepancy is only $2.91, due to the number of calls I had to make to get it corrected is maddening.