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Phil Fersht
Phil Fersht is an acknowledged and well-recognized industry analyst, strategist, blogger, advisor and practitioner across Business Process Outsourcing (BPO) and IT services worldwide. He served as a well-known analyst and management consultant for 15 years where has worked on over 100 sourcing-related client engagements for AMR Research (Gartner Group), Deloitte Consulting, Everest Group and IDC.
Interests: music, travel, literature, tennis, socializing, soccer, baseball, wine-tasting
Recent Activity
Phil Fersht is now following The Typepad Team
Mar 15, 2010
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The Horses can now be found grazing at the creatively-named new URL: HTTP://WWW.HORSESFORSOURCES.COM See you over there... Continue reading
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So H-Day has arrived, and we can finally reveal what it actually means. It's the day Horses for Sources became more than a blog... today it becomes an advisory analyst organization focused exclusively on researching global outsourcing strategy. So why on earth do this? A natural and logical progression. Simply put, it's a natural progression for Horses. Having developed such an effective community for collecting so many opinions, having such strong outreach to all the key stakeholders in the outsourcing business (buyers, vendors, intermediaries, investors, academics etc), leveraging the three-year development of Horses as the platform for a new research... Continue reading
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Eradicating the Innovation Dearth in Business Process Outsourcing: Practical Advice on how to Achieve it. A discussion between Phil Fersht and Bob Cecil. Continue reading
Plug in your headphones, crank up the volume and ask yourself... are you ready for H day? (may take a few seconds to load if you have a cheap computer) How many of these images from the history of the Horses do you remember? Continue reading
Plug in your headphones, crank up the volume and ask yourself... are you ready for H day? (may take a few seconds to load if you have a cheap computer) How many of these images from the history of the Horses do you remember? Continue reading
Vinnie - you make a really good point here and I will openly admit I am as guilty for self-indulging on this occasion. Successful tech blogs survive because they define a core audience and stay true to serving the interests of both buyers, vendors and itermediaries for the collective improvement of that industry. My piece on analyst blogs is something I feel passionately about - and this was the first time I have really aired the discussion "with the handbreak off" in almost 3 years since I started blogging. (Having braved running a personal blog as a branded analyst for so long was quite a tightrope to walk...) I actually feel bad that many of my usual readers probably thought "why on earth is this important?" - I even got a couple of "unsubscribes" this morning to prove your point. PF
Toggle Commented Feb 22, 2010 on It should not be about us at deal architect
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The technology and services industry is desperately searching for its mojo, and analysts can help provide the catalyst. Muzzling their views by keeping them from using social-media channels is a worrysome trend Continue reading
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Over 350 years ago he observed and defined the concept of markets, specialization of labor, demand, all of it. As capitalism grew we saw these concepts first in the industrial revolution. Entrepreneurs saw that they could manufacture goods, weave cloth, and generally produce things by breaking a job down into parts and then using their capital to create machines that produced regular, repeatable pieces in large quantities with smaller and smaller amounts of labor. Continue reading
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For all 1055 of you who perservered through completing our survey, and then being subjected to six lengthy diatribes about what it all means, we can finally put this little study to bed with a FREE WEBCAST on Friday 5th March at 11.00 AM Eastern standard time. CLICK HERE TO REGISTER Continue reading
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The move to greater domain-specificity is intrinsically tied to the business utility model of the future, where we are starting to see signs of the convergence of SaaS, Cloud and BPO/ITO models within an engagement structure Continue reading
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While some vendors are talking a big game regarding how they intend to broaden their outsourcing services and consulting work with clients, a lot of their current management clearly don't have a lot of confidence to bring on the talent to help them do just that Continue reading
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This sets a dangerous precedent for the outsourcing business, when you consider the sheer volume of complex outsourcing deals that are currently (and soon to be) in play. Continue reading
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Has it occurred to you how unromatic and unsexy outsourcing can make you feel sometimes? Fed up with those rate cards, those legal wrangles and those penalty clauses, when all you really want is a nice big hug? Well, the team over here at the Horses wants to make you feel loved this year on Valentine's Day. So drop us an email and we'll make send you a free copy of our recent "Seeking a New Normal in Outsourcing Delivery" survey findings... whether you're a customer, a vendor, or even a consultant... we love you all equally (well sort of). Continue reading
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When you consider that close to a quarter of mid-market customers will seek their first forays into F&A BPO this year, you know where this industry is headed... Continue reading
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Cloud Computing presents the biggest opportunity for today's services vendors to deliver blended IT/BPO services. Vendors pushing standard labor arbitrage services under a thin veneer of "Cloud marketing" will quickly get cast aside as the table-stakes get a lot tougher Continue reading
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An hilarious parody of the Magic Quadrant Continue reading
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What are customers intending to do this year with their outsourcing strategies? When when we spoke to 1055 customers, intermediaries and vendors across the global sourcing industry earlier this month, they gave us the real picture Continue reading
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let's talk about outsourcing vendors, and what on earth they are going to do when these tasty labor-arbitrage deals start to fizzle-out. Continue reading
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Whether it's cash management in Casablanca, or payroll in Patagonia, there's one guy who'll have a Harvey Ball polished and ready for you. Enter Everest Group's rock-loving, paint-balling enthusiast, Anand Ramesh, who lives and breathes global sourcing locations. However, before you read the excellent guest article he's submitted for us, please spend a few minutes assisting Anand with his new study to understand how companies are leveraging offshore locations – particularly for high-value services – and how the landscape is likely to evolve. Just click here to access his study, and he'll send you a summary of the "Market Vista"... Continue reading
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So it's time to drip-feed the intentions and experiences of 1055 buyers, intermediaries and vendors into the global sourcing industry. We'll be discussing the results from our "Seeking the New Normal in Outsourcing Delivery" in full at the Global Services Conference on 28th January, but the nuances behind why - and how - companies are exploring sourcing delivery models, as we come out of a painful recession into an uncertain climate, need to be aired and discussed. There's been a lot of talk about a "New Normal", or a "Reset Economy", that things will never be quite the same as... Continue reading
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I feel like I'm becoming a travel journalist these days, but we're seeing some very interesting locations get themselves onto the global sourcing map. Enter South Africa and the picturesque coastal hub of Cape Town, which is primed to challenge for UK and European BPO services. As the 21st century dawned, South Africa sought to expand its economy with one of the focal points being the English-speaking workforce. Problems existed in the value proposition to potential European customers, most notably in the high cost of telecommunications. Like the dismantling of the Berlin wall, deregulation and the elimination of the telecommunications... Continue reading
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My earliest memory of outsourcing was ringing to complain about a utility bill and getting a polite, but calmly authoritative, Scottish girl at the end of the line. I knew immediately that I wasn't going to get a ton of mileage with my quest for justice that day... We've spent a lot of time discussing outsourcing locations here, and one we've overlooked is Scotland. And it's not because I'm a Brit and the Jocks don't like us very much - it's simply the fact that they don't make a great deal of noise about what a stellar location they have.... Continue reading
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We've had a huge amount of debate concerning the future direction of outsourcing advisory services, and today, we can exclusively reveal a sea-change in the advisor industry landscape with Alsbridge's acquisition of TAG, the leading life-cycle expense management advisor for network services. Essentially, this is the first genuine coming-together of IT and network-connectivity sourcing services within an advisory model. While most traditional outsourcing advisors are firmly-rooted trying to maximize cost-efficiencies for their clients through lower-cost labor offerings in IT and BPO, they often overlook the additional savings on the table they can generate for CIOs through smarter sourcing and management... Continue reading
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Thanks to all of you who participated in December's survey "Seeking The New Normal in Outsourcing Delivery". In total, 1051 companies gave their opinions, with a strong mix of buyers, intermediaries and providers participating to give us an unprecedented pulse on the outsourcing industry. About time we had less prophesying and some actual hard facts on what's really going on out there... In anticipation of releasing the results of the study later next week, I'd like to recap some recent thoughts on where the industry is headed, to help make sense of what is really happening in the industry. And... Continue reading