I accidentally returned a brand new copy of my own movie that we had not even finished watching. It was the day after mailing that I noticed it. I had already gotten the e-mail saying they received their movie and were sending out the next one. Well I e-mailed them with the problem and got back the response: we have no way of returning personal discs, but we'll send you the next disc in your queue and you just return two movies in one sleeve. I wish I had not even contacted them in the first place. Now I'm out a movie and they have record of my mistake. As a side note, 90% of the movies we get from them cut off or skip around in the middle. It is extremely annoying. One even arrived completely broken. On their website they claim each disc is cleaned between uses. YEAH RIGHT!